This might be the thing I need! I have about 100 add to carts, 50 checkouts and 3 sales, so something is probably wrong with my checkout page. I was stuck on some of the coding but the staff came in and did it for me. Excited!
Support team was very helpful and engaged in fixing issues
This app is really worth it! I'm pretty new to Bigcommerce but it has really made a difference with my sales! Thanks for a great product!!!
I'm afraid we're resorting to a one star review to try to get someone's attention. [UPDATE] Two stars, since we did get an email after posting this! [UPDATE] We did receive courteous service once we posted this review. Emails were ignored for days (and phone support is non-existent it appears) until we posted this, then PRESTO! I HATE resorting to bad reviews to get attention, but hey... :(
There is more code that BK will install to fix this, but it's not clear or even suggested in the install. So I still feel there's a major problem.
If this review saves you that trouble then it's well worth it! BEWARE an incomplete installation.
If everything pans out (we're still testing) we will rework this review entirely. Until then, the app looks GREAT with some big issues on the installation. Make sure you get help with the installation or you might just despise the app instead of loving it.
[Original review below]
This app appears to have one major problem.
I'm hoping we receive a contact from the devs on this one. There's basically no support for this app.
If you run an eCommerce store on BigCommerce, you need Boost Sales with question. Within an hour of installing the app, we got two conversions on our store. This are sales we wouldn't have made without this app. So, it's easy to see how valuable this tool can be. I highly recommend the app.
A key e-commerce tactic is up- and cross-selling and this app makes it easy to get those other suitable products (for us it's offering additioanl straps when a customer adds a watch to their cart) in front of them at the right time and makes it easy to add or swap their selection.
The Beeketing team helped us and installed the app for free. Their communication with us and work were quick.
As soon as the app was installed, we started getting orders with more items because of the upsell. The revenue increased.
Thanks Beeketing team. Great work!
Just started using it for a short time but saw instant results. Had a little problem with the coding and the support team were a great help, no hassle at all to help us out. Making upsell and cross sell offers with this is quick and easy.
The app does not function correctly. I tried to contact someone but they could not help me.
When using products that we set at to Not Track Inventory it doesn't work. Also. options and prices on those options do not update correctly. So the customer will see the price before adding to the cart and once those items are in the cart the cart shows the real price. This was usually more so imagine the customer seeing $135 and then the cart says $155. Also choosing sizes on the initial drop down did not carry over to the app so the customer would have to re-select.
Now here is the weird one. This created several option sets in our store and applied them to the products we had in an upsell. So we had uninstalled the code because it wasn't working with the test products we tried, and then these strange option and option set appeared as a checkbox on the product page. Didn't stop anyone from ordering but had to remove those option sets and then remove the app.
This could be good but needs work on the Bigcommerce app - it's not ready.
Don't like the commission they would take and not sure if they take commission from just the upsell part of a sale or the whole thing. For example, if product A is $100 but then the upsell products are $50, not sure if the commission is on the whole $150 or just the $50 because it would not be fair to take it from the entire $150 as the customer was already going to buy that product.
Like the holiday themes that you could apply but the bigcommerce app needs work - and it needs to be TESTED thoroughly before released. They should take it down until it's really been tested.
BigCommerce has needed a good upsell app for a while now. This is a pretty nice solution, although we need to test it further. The reporting needs a little work to be more clear, but again, it's a good option for what we're doing. Thanks guys!