The Dispatch platform helps increase sales, conversion rates, and ad spend ROI by sending automated messages to those who have abandoned their shopping carts. Simply put, Dispatch helps you get motivated customers to take that final step by completing checkout on your BigCommerce store.
With your customers actively engaging with your brand via Messenger, your support team can be more responsive and leverage timely messaging to further enhance the customer experience. In addition to the aforementioned abandoned cart messages, your customers will receive the following messages:
✓ Order confirmation
✓ Order status change
Automate messaging using bundled functionality to simplify the distribution of updates from your blog. Create engaging content with video and image assets to broadcast to your customers.
✓ Raise awareness - get your business, product or service in front of more people.
✓ Acquire customers - generate more leads and turn your conversations into conversions.
✓ Provide support - create a scalable, real-time customer service experience that feels personal.
✓ Increase sales - answer product questions before a customer leaves your store.
✓ Save money - scale your support efforts without complex or expensive software.
✓ Improve customer service - provide customers with immediate access to support staff.
In today's competitive ecommerce landscape it's more important than ever to provide customers with timely support when they have a question. This easy to install widget allows your customers to interact with your brand anytime with the same personalized, rich-media experience they get in Messenger.
The customer chat widget automatically loads recent chat history between the person and your business; the recent interactions with your business on messenger.com, in the Messenger app, or in the customer chat plugin on your website will be visible. This creates a single experience for your customers and enables you to continue the conversation even after they leave your BigCommerce store. No need to capture their information to follow up, just use the same conversation in Messenger.
"Abandoned carts are a big deal for our industry and we do everything we can do to make sure you can show that cart to someone who left it behind as much as possible. We discovered Dispatch browsing the BC app store one day and decided to give it a shot. Integration was pretty easy, one div tag, one script to toss on the cart or checkout page. If you do get stuck they have some incredibly helpful engineers that can help walk you right through it. The platform is much more robust than we first thought, it turns out Dispatch is basically a facebook messenger abandoned cart bot, post scheduler (much like hootsuite) and a messenger engagement tool all in one. I expected this service to cost quite a bit for the feature set and potential value it adds, and as it turns out its quite reasonably priced, we are on the highest plan and it's still a fraction of what we pay for our email marketing tools. If you are serious about messenger engagement (and if you are not, you should be) give Dispatch a test drive."
Taylor Pierce, CEO of Jeep People