Sophie and Toffee
Sophie & Toffee is a hobby shop that specializes in resin art supplies. Before using Easyship, they spent over 5 hours a week on shipping while only using 2 couriers. Expanding internationally wasn't easy for Sophie & Toffee. When they received an order from a country they've never shipped to, they had to manually provide a shipping estimate to the customer. Sometimes those estimates were inaccurate, and the actual costs ended up being higher. It was also difficult for them to understand what each importing country required.
After moving to Easyship, Sophie & Toffee saw their revenue initially increase by 80%. Currently, they are on their way to doubling their revenue from last year. They also cut shipping lead time by 4 days.
Easyship's Rates at Checkout helped Sophie & Toffee by showing accurate rates based on the delivery address in real-time, "dynamic checkout has allowed us to ship internationally at actual shipping prices, since in the past we only give an estimated which actual might had caused more," said Jacelyn Cheah, owner and CEO.Easyship's analytics dashboard, also helps the team understand top countries and locations of key customers, helping the Sophie & Toffee team with regional focus.