- Featured
B2B Edition
Advanced B2B features for enterprise plans.Catalyst
NewCreate stunning, high-performing storefronts that captivate and convert.Feedonomics
Omnichannel feed and data transformation.Multi-Storefront
Manage multiple unique stores from one account.International
Grow your brand across the globe.
- Launch Services
Overview
Chart your path to success with specialized services.Implementation Project Management
Experts to ensure you launch on time and under budget.Solution Architecture
Seasoned advisors to help you best design your store.Data Migration & Optimization
Expertise on a clean and clear path to migrating your data.Enterprise Launch Package
Personal training on how to set up and launch your BigCommerce Store.
Professional Services Blog Series
Get to know our teams and how they support your success in this Q&A series.
The Global B2B Buyer Behavior Report
This in-depth report provides actionable strategies to help you sell more online.
About the App
eDesk: AI-Powered Help Desk
eDesk is a leading customer support platform designed for eCommerce businesses. It centralizes customer inquiries from all your sales channels—including Amazon, eBay, Shopify, and 250+ other native integrations—into a single, easy-to-use dashboard with built-in product, ticket, and order context. AI-powered tools automate repetitive tasks, deliver smart reply suggestions, and ensure faster, accurate responses. eDesk helps eCommerce businesses boost conversions, reduce returns, & turn customer support into a growth engine
Why choose eDesk
Centralized customer support: Combines all customer inquiries from marketplaces, webstores, and communication channels into a single dashboard for streamlined operations.
AI-powered automation: Accelerates response times with smart tools like AI Assist, reducing workload and boosting productivity.
Intelligent engagement: Drives growth and customer loyalty with tools like Pre-sales and Chatbot, converting browsers into buyers, wherever you sell.
Enhanced feedback management: Automates review requests and manages negative feedback effectively, helping maintain and improve your online reputation.
Pricing
Free Trial:
14 days
Upfront Fee:
$0
Recurring Fee:
$39/mo.
Information
Last Updated:
July 30, 2025
This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
Documentation:
User GuideResources:
Terms of ServicePrivacy PolicyApp Features
Pre-sales
Intelligent Engagement that turns conversations into conversions, and showcases your team's value.
Chatbot
Never miss a sale. Automate 70% of your queries to answer questions and convert shoppers around the clock.
AI Assist
Reduce agent handling times by 50% and save hundreds of hours, while delivering instant, accurate answers to your customers.
Smart Inbox
Connect with 300+ marketplace, webstore, and social channels to support your customers, everywhere you sell.
Customer view
Customer and order history provide ticket context, without having to switch tabs and dig through threads.
Case Studies
How Hey Pharma used eDesk AI to Cure their Customer Service Challenges
Read more on how Hey Pharma reduced agent handling times by 54% and saved hundreds of hours with eDesk AI Assist.
How Vintage Honey Pots Boosted eBay Sales with eDesk Pre-sales Support
See how Vintage Honey Pots drove £116K in support-attributed revenue in just 30 days with eDesk Pre-sales.
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