I really wish I would have signed up sooner. The flexibility this search app provides has made search on my site actually function properly. The out of the box Big Commerce search works OK if you use SKU that are just numbers. Some of our SKU have names or words in them which really messes up the out of the box Big Commerce search as it gives highest priority to the SKU field. Instant Search lets you decide which fields get the higher priority, night and day difference. Product installation and setup was a breeze, took like 5 minutes and it was almost already indexed on over 13,000 products. Product Support has been fast and helpful
We have used this app across all of our stores and it is fantastic. It usually works out of the box, and support is great if there are issues. It's worth it to go through the process of setting this app up on your store, because it greatly enhances the user experience.
I had a problem with searching product by variant level SKU, but InstantSearch+ Team quickly took a look at and solved it very next day. Which made me have a confidence to start using this app. I am still playing to set some features so put 4 stars.
Great App. The search function option are much better and easier to manage than our previous service. Customer support has been great in fixing issues that have come up. My recommendation would be to contact support whenever you have an issue or get stuck on something. They will figure it out and fix the problem. Been great for us so far.
A really BIG BIG Thank you to the InstantSearch+ team for providing an excellent solution to the pitiful product search function we USED to have. We now have a really GREAT search function so that you can EASILY find whatever "Particulars" in PEARLS YOU are interested in @Naughton Braun. They make Searching Simplified and are patient and a pleasure to work with!
Tried it out and it has potential for sure.
I have the "BlackBeauty" BluePrint Theme that has a black background. I have images with white backgrounds. Before the IntantSearch+ install everything looked nice. Once I installed IS+ and tested - OMG, the search results looked horrible. I uninstalled very quickly and email Instant Search+. I have not heard anything back yet. Heard back from IS+ suggesting the need for customized code which they provided and they also offered assistance in installing the special code. I made a business decision that I could not risk future support issues with such a highly customize situation. What happens with theme upgrades, a theme change, or a change at InstantSearch+. The highly customized code route is not for me. Try this software, but test immediately.
Smart app with a lot of features. I had an issue getting it to function properly and they were able to help me set it up. Works great! Way better than the built in Bigcommerce search functionality. The reporting is amazing too.
awesome customer service!
We tried a few other search apps and they weren't quite right. Instant Search+ works great!
In an nutshell, InstantSearch+ has been great for our BigCommerce site. We had some challenges to overcome with our data, titles, and search strings, and InstantSearch+ gave us a solution to those challenges. We were looking for something to improve customer experience with searching our store, as the built in search from BigCommerce is very lacking for our needs. The auto complete, along with actual accurate results, have increased our conversion rates. We are utilizing the SmartNavigation+, replacing the BigCommerce category navigation, and our preferred partner that was designing and implementing our theme was impressed on how good it looked and how well it worked.
The team over at InstantSearch+ has been super helpful with support. While the documentation might be a bit lacking, they have been prompt with responses to issues, and very helpful during the on boarding and setup process. If you are not interested in customization of the look and feel of your search results like we did, what is provided out of the box will be very acceptable for most sites. We opted to go heavily customized as we have the team and man power to do so. It took about a week of configuration and development, and a few bugs being fixed on the InstantSearch+ side, but we are up and running!
Pricing is very reasonable for the service and support you get. We were an already established store and company moving to the BigCommerce platform from Magento, so we already had an idea of what we needed and what our search level might be like. If you are a smaller store, I would still highly recommend this app. If you are enterprise level like ourselves, they are great, and will be able to help you overcome some issues that every company might have with their data and search capability.
Once again, I'd highly recommend InstantSearch+. The platform and the support team have been stellar, and the price I do not think can be beat by any competitor.
Very easy to use, yet with a lot of options and features.
awesome search experience. Cannot uninstall after my trial period.