Reamaze

Client Reviews (6)

Keeps you focused

Knowing a customer's past orders, order numbers, and returns status without having to search will turn you into a customer service superstar and help keep you focused on what's important - selling.

Email, Social, and Mobile Together

Reamaze allows you to bring in your email, Facebook, Twitter, and even Instagram comments and messages into one place so you can interact with customers no matter where they are. Reamaze also offers SMS/MMS integrations for expanded communciation channels. On the move? Use the iOS or Android mobile apps to stay in touch with customers!

Simple, Integrated Live Chat

Easily add both Live and Offline support to your site with Reamaze.js. Online or offline, Reamaze will give your customers the best available option depending on available staff.

Know Your Customers

Add custom identifiable attributes to customer profiles and easily manage their value to your business. Reamaze will attach a custom data block with relevant customer information to the conversation. More context means better support.

Features

  • Email, Facebook, Twitter, and Instagram support
  • SMS/MMS integrations
  • External and internal knowledgebases
  • Live Chat
  • iOS and Android mobile apps available
  • Multi-brand management
  • Simple CRM
  • Customizable email templates
  • Works on mobile devices
  • Customer appreciations
  • Workflow automation
  • Reporting
  • 3rd party apps
  • Widget builder (contact form and embeddable widget builder)
  • Conversation management (tagging, forwarding, internal notes, permalinks, response templates, collision detection, etc.)
  • And much more!

Try Reamaze free and enter the world of beautiful, simple, customer support.

Reamaze.com

Price
$0 / month
Free trial
14 days

Client Reviews (6)

This product 'upped' our game! about 12 days ago by Gillian Spence http://www.rainbowmealworms.net
I would personally like to vouch for the way Reamaze has changed our company. Rather than having separate or one support account in Gmail, we have switched to Reamaze. All 5 of our support reps can manage support emails seamlessly and assign them to a person when appropriate. That person is notified when they are assigned which makes our response time unmatched. With each support email is a link to the customer's most recent order that is easily opened in a new window, and any notes we've put in the customer's account to be aware of are visible. What a fantastic product, it is well worth every penny! We are the largest insect farm in the world, if you've ever bought a cricket or worm for pet food or fishing, you've probably bought ours. We are a very large company, and you can imagine the volume of support emails when shipping live insects. Reamaze functions for us without skipping a beat. We highly recommend integrating this product if you want to gain an advantage in your market.
Great Service about 1 month ago by jes...com https://www.lashstuff.com
It's really hard to find an app that works well and has great customer service. We have used this app every day for the last 6 months and it has always worked great. If we need anything the Reamaze team answers fast.
So far is is awesome and just what we needed. 3 months ago by bre...com
We have been using REamaze for about a week now and we like it. It is easy to use and setup with our existing email (you just forward you mail to REamaze). Keeps all of the customer conversations in one place so our support team can see all that has been discussed with customers. No need for the customer to remember a ticket number. Also the chat and knowledge base are a plus. Also, they have been really nice to work with us and even made changes on their end so it would work with our website. They are a young business so they have the ability to make hotfixes and improvements in a very short amount of time.
An incredible app worth way more! over 2 years ago by Jason Moore http://www.swordsofmight.com

This is one of those apps that is very good at what it does. Easy for the customer to use and keeps every contact and support case nice and tidy. Could use some more features like multiple stores and has some small bugs, but am confident they will get worked out!

Test over 2 years ago by ale...com http://google.com

Test

Amazing App, Better Customer Service over 2 years ago by dav...com

 This is my first review.  I could NOT contain what has been an excellent experience from start to finish. What a great team.  First of all, the functionality alone makes this the best of the all in one customer engagement apps available.  Scaling up with additional stores is easy, the cost is out of control good.  

This is a must add.  Before you go with one of the more established brands, I highly encourage you try Re:Amaze.  The price is perfect, the team is responsive, and everything works beautifully and easily for our store.  Kudos.