Knowing a customer's past orders, order numbers, and returns status without having to search will turn you into a customer service superstar and help keep you focused on what's important - selling.
Reamaze also works with your favorite apps like ShipStation, Klaviyo, MailChimp, Slack, HipChat, G Suite, and much more!
Reamaze allows you to bring in your email, Facebook, Twitter, and even Instagram comments and messages into one place so you can interact with customers no matter where they are. Reamaze also offers SMS/MMS integrations for expanded communciation channels. On the move? Use the iOS or Android mobile apps to stay in touch with customers!
Easily add both Live and Offline support to your site with Reamaze.js. Online or offline, Reamaze will give your customers the best available option depending on available staff.
Real time chat is available in two modes.
Need to engage online customers proactively? Create rules and conditions to automatically message them using Reamaze Cues (see http://blog.reamaze.com/2017/05/17/introducing-rea....)
Reamaze also offers SEO-friendly script loading!
Add custom identifiable attributes to customer profiles and easily manage their value to your business. Reamaze will attach a custom data block with relevant customer information to the conversation. More context means better support.
BigCommerce data for your shared team inbox! Once the Reamaze app is installed, your BigCommerce customers' order information will be displayed within conversations.
Use Reamaze's automated Customer Satisfaction Surveys to gauge your service quality when a conversation has been resolved!
This is one of those apps that is very good at what it does. Easy for the customer to use and keeps every contact and support case nice and tidy. Could use some more features like multiple stores and has some small bugs, but am confident they will get worked out!
This is my first review. I could NOT contain what has been an excellent experience from start to finish. What a great team. First of all, the functionality alone makes this the best of the all in one customer engagement apps available. Scaling up with additional stores is easy, the cost is out of control good.
This is a must add. Before you go with one of the more established brands, I highly encourage you try Re:Amaze. The price is perfect, the team is responsive, and everything works beautifully and easily for our store. Kudos.