Robin

ROBIN is a complete, hassle free and easy to use customer service solution - designed and created for eCommerce stores.

We help you deliver better, faster and more personal service. But we also help you discover the business value of customer service by tying all customer service conversations to 3 KPI's: acquisition, retention & efficiency.

Summarized features:

• One central customer service dashboard
• Smart, dynamic engagement widget
• Seamless integration support email & live chat
• Proactive chat & exit popup
• Bigcommerce eCommerce data integration
• eCommerce KPI's
• E-mail forwarding
• Twitter integration
• Phone registration
• Conversation history
• Internal chat
• Intelligent routing & inbox
• Intelligent suggested answers
• Customer satisfaction ratings
• Time & service level management
• Sentiment analysis
• Widget text customization
• E-mail templates
• iPhone & iPad apps
• Real-time notifications

For a closer look at ROBIN go to: http://robinhq.com/bigcommerce