Subuno Fraud and Chargeback Prevention

Client Reviews (4)

  • ELIMINATE FRAUD AND CHARGEBACKS. Automatically flag fraudulent orders within BC order admin or be notified via email alerts.
  • INCREASE SALES. Get 100% chargeback protection for borderline domestic or international orders.
  • IMPROVE EFFICIENCY. Fully customize how you want fraud checks to be done and review just a small percentage of your orders

Everything you need to protect your store

Subuno is a fraud prevention platform that helps merchants eliminate fraud, increase sales, and improve operational efficiency. Come see why over 1,000 businesses including many of the top brands on BigCommerce have partnered with Subuno to help them fight fraud and chargebacks.

New to fraud prevention? No problem! Work one on one with our fraud detection experts to get setup or use our best practice checks that come included in new accounts.

Top benefits merchants experience

  • Reduce fraud and chargebacks
  • Automate fraud detection and checks
  • Increase sales and order acceptance
  • Reduce order review time
  • Remove customer friction and order delays

What sets Subuno apart

Proven Results. On average, Subuno has helped BC merchants reduce their fraud by 95% or more while increasing sales within days. If you are not completely satisfied with the results within 30 days, we will provide a full refund.

Unparalleled Support. Fraud is a tough problem for both veterans and those new to fraud. Subuno's team of fraud experts can help you get the most out of Subuno and also automate many of the checks you might be doing manually now.

Customization. Subuno offers the most customizable fraud prevention solution on BigCommerce and can be tailored to your specific needs and your existing fraud check processes

Sample Rules and Fraud Checks

  • Allow/Block lists
  • Velocity checks
  • Different ship to
  • IP/device based risk scoring
  • Identity based risk scoring
  • IP geolocation
  • Proxy (spoofed IP) detection
  • Social network search
  • Device tracking
  • Freight forwarding and known fraud shipping addresses (600,000+)
  • Machine learning
  • Reverse phone
  • Name/address/phone validation
  • Cross merchant protection
  • and much more...

Client Reviews (4)

The fraud rules engine others aren't about 1 month ago by
We ran into large fraud issues when we first launched. Even after tightening the PayPal/Braintree rules, we were still left with users drop shipping product out of the country and filing chargebacks. When we found Subuno, they worked with use to set up a common set of rules and blocks for known issues (certain zip codes, address indicators, etc.) . The app also gives you the ability to review certain orders without an instant decline. This is a great product and value.
Subuno Review about 1 year ago by

Good enough , needs a fraud rating out of 100 like other apps.

Great app! about 1 year ago by

Saved us lots of money from fraud.

Great Customer Support over 2 years ago by Sam Holbrook

Subuno has offered great support from day one. I have always received a quick response from the same person who allows me to send screenshots and offers real human to human service. Migrating from the legacy api to the app installation couldn't have been easier.  The product itself is a useful tool that will show me the IP and Proxy score automatically, it has many order verification options that are available to you if you choose to trigger them, saving you money for those times that they aren't needed.