Pricing

  • Free Trial: 14 days
  • Upfront Fee: Free
  • Recurring Fee: $59.00/mo.

About the app

The only purpose-built eCommerce help desk

Simple, connected eCommerce customer service

Quickly connect with your customers, wherever you sell online. Centralize customer queries and order details from all your sales channels in one simple dashboard. eDesk automatically sorts incoming messages to the relevant folders, so you can prioritize and assign messages to your teammates.

All the information you need at your fingertips

eDesk integrates with all your sales channels, so you can have a complete view of your customers and their order details built into each message. Product, order details, delivery information and previous communications are automatically attached to every incoming query. Send fast, personalized messages in just two clicks.

Grow faster with instant insights

eDesk analyzes trends in your customer support queries, so you can focus on areas that need improvement. View ticket volume by store, language, query type and create templates to help speed up these responses. Track key metrics like response times and message volume to make informed decisions.

Expand to new markets with auto-translate

You can sell to a wider audience when you have the power to support customers in every language. eDesk opens up opportunities for businesses of all sizes to sell more on international markets without needing a multilingual support team.

App Features

Customer Reviews

1 out of 5 stars with 1 review

There are no reviews.

Pricing

  • Free Trial: 14 days
  • Upfront Fee: Free
  • Recurring Fee: $59.00/mo.

Information

  • Last updated:October, 25 2022
  • This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
  • Compatible with:
    Single Click
  • Documentation:User guide

Build your online store with BigCommerce

Start your free trial today

Already have a store? Log in