Comments on: Ecommerce Return Policy Template: How to Write a Returns and Refunds Policy to 3X Sales [Examples Included] https://www.bigcommerce.com/blog/create-a-returns-and-exchanges-policy-that-sells/ Ecommerce Blog delivering news, strategy and success stories to power 2x growth for scaling brands. Mon, 14 May 2018 09:36:00 +0000 hourly 1 https://wordpress.org/?v=4.9.6 By: Sofiq Ahmed https://www.bigcommerce.com/blog/create-a-returns-and-exchanges-policy-that-sells/#comment-335522 Tue, 05 Dec 2017 18:14:00 +0000 http://www.bigcommerce.com/ecommerce-blog/?p=7814#comment-335522 You shared really informative information form your post like your content is amazing. Thanks for shearing.

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By: Larry Eldreth https://www.bigcommerce.com/blog/create-a-returns-and-exchanges-policy-that-sells/#comment-335116 Tue, 04 Apr 2017 02:55:00 +0000 http://www.bigcommerce.com/ecommerce-blog/?p=7814#comment-335116 Tracy, I visited each of the websites you recommended but found them to be for relatively inexpensive food items, gift ware, clothing, jewelry, etc. What about a custom designed dining chair or bar stool costing between $300.00 and $500.00? Are you aware of any e-commerce company specializing in customized furniture? Thanks again!

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By: Tracey Wallace https://www.bigcommerce.com/blog/create-a-returns-and-exchanges-policy-that-sells/#comment-335108 Mon, 03 Apr 2017 16:02:00 +0000 http://www.bigcommerce.com/ecommerce-blog/?p=7814#comment-335108 No, thank *you*, Bryan!!

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By: Tracey Wallace https://www.bigcommerce.com/blog/create-a-returns-and-exchanges-policy-that-sells/#comment-335106 Mon, 03 Apr 2017 15:59:00 +0000 http://www.bigcommerce.com/ecommerce-blog/?p=7814#comment-335106 Hey Larry, great question! This varies business to business, but by and large the companies I talk to who are doing the best are typically very, very customer centric. So, they will usually take back even custom made items if it didn’t work for the customer. Check out the returns policies of Man Crates, Nine Line, Son of a Sailor and Greg Norman. Those should give you a few options on how to tackle this. Hope that helps!

Thanks!

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By: Larry Eldreth https://www.bigcommerce.com/blog/create-a-returns-and-exchanges-policy-that-sells/#comment-335075 Wed, 29 Mar 2017 18:25:00 +0000 http://www.bigcommerce.com/ecommerce-blog/?p=7814#comment-335075 Great article. Much appreciated. However, what type of return or refund policies are you aware of for an e-commerce retailer that specializes in custom made items? Thanks.

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By: Bryan Colyer https://www.bigcommerce.com/blog/create-a-returns-and-exchanges-policy-that-sells/#comment-335062 Tue, 28 Mar 2017 16:37:00 +0000 http://www.bigcommerce.com/ecommerce-blog/?p=7814#comment-335062 Thanks for sharing this amazing article. Shared over my social networks! view more Software Development Software

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By: Jeff Bronson https://www.bigcommerce.com/blog/create-a-returns-and-exchanges-policy-that-sells/#comment-334494 Tue, 24 Jan 2017 07:03:00 +0000 http://www.bigcommerce.com/ecommerce-blog/?p=7814#comment-334494 I know this is an older post, but I wanted to contribute something relevant and actionable for what happens AFTER the return policy is created. Product returns are a big problem, and as addressed in #1, don’t hide it. Some online retailers are afraid of even DISCUSSING returns. Wrong way to approach this of course.

To elaborate on #5, I really love the idea of offering returns for a longer than usual time frame . It can be an interesting tactic to test, almost a game of bluff, that also shows retailer confidence. The mattress is a perfect example. Of course, other types of fashion or ‘every day items’ can work with longer return/exchange policies. Human memory is short these days.

I wrote a long post about using product returns as a value proposition, your Big Commerce readers may find actionable, if you don’t mind my sharing this here: http://www.ecommercewarriors.net/using-online-retail-return-policies-for-conversion-rate-optimization/

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By: Tracey Wallace https://www.bigcommerce.com/blog/create-a-returns-and-exchanges-policy-that-sells/#comment-334466 Thu, 19 Jan 2017 19:35:00 +0000 http://www.bigcommerce.com/ecommerce-blog/?p=7814#comment-334466 Thanks for sharing, Zia!

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By: zia https://www.bigcommerce.com/blog/create-a-returns-and-exchanges-policy-that-sells/#comment-334449 Sun, 15 Jan 2017 11:59:00 +0000 http://www.bigcommerce.com/ecommerce-blog/?p=7814#comment-334449 Love the article you can read some of the case studies from http://www.webologyworld.com/ecommerce-solutions

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By: Pamela Demarest https://www.bigcommerce.com/blog/create-a-returns-and-exchanges-policy-that-sells/#comment-333970 Tue, 07 Jun 2016 00:11:00 +0000 http://www.bigcommerce.com/ecommerce-blog/?p=7814#comment-333970 There is definitely a 4-letter-‘f-word’ in retailing; FREE.

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