Comments on: How to Prevent, Dispute and Reconcile Chargebacks for Online Businesses https://www.bigcommerce.com/blog/minimize-disputes-and-chargebacks/ Ecommerce Blog delivering news, strategy and success stories to power 2x growth for scaling brands. Mon, 14 May 2018 09:36:00 +0000 hourly 1 https://wordpress.org/?v=4.9.6 By: Chargeback Defense https://www.bigcommerce.com/blog/minimize-disputes-and-chargebacks/#comment-333737 Fri, 29 Jan 2016 05:15:00 +0000 http://www.bigcommerce.com/blog/?p=11753#comment-333737 Hi Deby, We run into this all the time with digital goods, we use a few unique strategies that the average merchant isn’t implementing to win chargebacks. We fight chargebacks and prevent chargebacks for large digital suppliers who have that same problem. We implemented Geo-Location capture, 2 step checkout verification and text signing for our digital goods merchants and now winning chargebacks aren’t a problem for them. Come and visit us and I can show you some chargeback management strategies that will fix your problem. http://www.chargebackdefensesolutions.com

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By: Deby Coles https://www.bigcommerce.com/blog/minimize-disputes-and-chargebacks/#comment-333039 Wed, 11 Mar 2015 14:23:00 +0000 http://www.bigcommerce.com/blog/?p=11753#comment-333039 Ah I wish it were this simple. I sell digital products online, and from time to time a customer will dispute a transaction with PayPal direct simply because they don’t recall or recognise the transaction. I contact the buyer, everything is sorted out directly but Paypal ALWAYS find for the buyer and refund their money because I cannot provide an approved proof of postal delivery – it’s a digital item. Even if the buyer confirms receipt to Paypal, they still refund them. A real problem with selling digital items.

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