Developer Relations Advocate

Austin Four Points Office

BigCommerce, named a 2017 Best Place to Work in Austin, is looking for a talented Developer Advocate. In this role, you’ll establish strong relationships with developers around the world in a scalable way, by representing their needs, interests and feedback to the BigCommerce product and engineering teams, connecting external developers to critical resources to help them accomplish their goals, and by making recommendations that will improve their experience.

Through your efforts, you will help empower development of market leading BigCommerce platform solutions, apps, themes,  integrations and more by interacting directly with external developers, partners and internal teams to communicate and drive platform, resource, and experience insights and improvements. The Developer Advocate is a critical role in building a healthy and thriving developer ecosystem.

What will you do:

  • Be an expert on the BigCommerce Platform
  • Be the "Voice of the Developer" within the BigCommerce, translating developer needs and feedback  into prioritized and actionable product insights.
  • Leverage the developer/partner feature request site (Ideas) in the BigCommerce Developer Community to help prioritize developer needs
  • Provide proactive and reactive one-on-one outreach with developers,  in person or via virtual meetups to get feedback for improving  the developer experience
  • Help onboard new partners and maximize the efforts and quality of partner solutions
  • Contribute to the Developer Community and Developer Blog, demonstrating your expertise and platform knowledge to build  trust,  confidence and rapport amongst the developer community
  • Work effectively cross functionally— Support, L&OD, Marketing, Sales, Product, and Engineering with relative ease and purpose to drive business needs
  • Connect with external developers to find opportunities to integrate BigCommerce into technical programs and curriculums
  • Help external developers find solutions to their problems within our internal and external community channels.
  • Grow and develop the success of the BigCommerce developer ecosystem finding innovative ways to create additional awareness and momentum both internally and externally.
  • Provide key insights to the developer docs and L&OD team to help fill content gaps and training needs.
  • Use your strong analytical skills to track ecosystem trends and to report insights and performance.

Who you are:

  • 2-3 years of experience working closely with, or as an embedded team member of, a software development team.
  • Engineering background preferred with experience using public APIs and SDKs
  • Passion for intricacies of software development and know how to setup your local environment to run standalone PHP, Ruby, or JS code
  • Relevant experience working with third party developers or partners
  • Ability to quickly understand complex, interdependent technical requirements
  • Strong presentation skills
  • Willing to travel to attend conferences, meetups, and other events
  • Excellent verbal and written communication skills
  • Excellent communication and interpersonal relationship management skills
  • Exceptional ability to communicate with and influence both technical and non-technical audiences at a senior level
  • Demonstrated ability to champion and drive cross-functional initiatives for new technologies
  • Ability to succeed in a fast-paced, innovative, and rapidly evolving industry and business organization
  • Excellent analytical skills, good attention to detail, and ability to follow issues through resolution
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