Manager, Analytics

Austin Four Points Office

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores at a fraction of the cost to support every stage of their growth.  

BigCommerce, named "Best Place to Work" in Austin is looking for a Manager, Analytics in our Austin office to lead our team of data analysts and help drive our expansion into the Mid-market/Enterprise market segment.  This is an internal facing role that acts as a player-coach for a team of analysts.

What You’ll Do

  • Provide analytical leadership for the BigCommerce sales, marketing and partner teams driving our growth with Enterprise & Mid-market merchants
  • Develop, deliver and communicate data insights and strategic recommendations to the executive leadership team in a clear and concise manner
  • Author and maintain reporting to keep a pulse on the performance of our acquisition funnel
  • Identify gaps and build a roadmap for acquisition funnel reporting, balancing stakeholder needs and business impacts
  • Analyze sales and marketing effectiveness, identify strategic and tactical opportunities, and make recommendations to further profitability and growth
  • Become an evangelist for data-driven decision making and quantify impacts of business decisions on the customer prospect journey
  • Facilitate a “test and learn” approach to measuring and optimizing innovative tactics including account-based marketing, integrated campaigns, and partner-led acquisition.
  • Refine and optimize multi-touch attribution models to quantify the impact of a diverse range of acquisition activities across both online and offline channels
  • Socialize and build consensus on best practice for measurement and analysis of sales and marketing
  • Prioritize your time and effort to maximize impact on meeting key team objectives
  • Recruit, lead, manage, motivate, and coach team members to maximize their individual potential, contributions and professional growth

Who You Are

  • 5+ years of experience working with sales and marketing data to analyze acquisition effectiveness
  • Multiple years of experience using SQL to analyze large datasets and answer business questions
  • Experience measuring subscription/SaaS business models and related metrics
  • Deep knowledge of go-to-market tactics in a B2B context, experience with account-based marketing
  • Technically proficient in CRM systems (Salesforce a plus), marketing automation software and data visualization tools
  • An engaged, people person with experience in cross-functional roles and indirect influencing
  • Proactive and results-oriented, comfortable independently solving problems despite ambiguity
  • A thoughtful leader who earns trust and builds strong working relationships across departments
  • A bachelor’s degree in Statistics, Math, Business Administration, Finance, Economics, or applicable experience
  • Excellent verbal/written communication and interpersonal relationship skills
  • Ambitious, self-motivated, goal-oriented and analytical
  • Excellent time-management skills


We have the opportunity to build not only a great business, but a great company, with soul.  Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey. 

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