Senior HR Operations Project Manager

Austin Four Points Office

BigCommerce is disrupting the e-commerce industry as the SaaS leader for fast- growing, mid-market businesses. We enable our customers to build intuitive and engaging stores to support every stage of their growth.

The Senior HR Operations Project Manager will be a part the HR Operations team based in Austin.  This is a strategic and hands-on role that will provide leadership to drive key HR strategic initiatives.  Reporting to the Senior Director of People Operations & Talent Acquisition, the Senior People Operations Project Manager will play a key role in evolving HR Operations in regards to compliance and governance while effectively drive HR projects.

What You’ll Do:

  • Lead and project management of HR Operations transformation and optimization initiatives.
  • Partner with leadership to assess, design, optimize, and deliver HR Operations solutions needed to optimize records management, data management, and vendor management.
  • Develop project plans, optimization models, process mapping, change management plans and measure success
  • Be a Change Agent to effectively develop communication plans, assess impacts, create communications,  and embrace stakeholder feedback
  • Effectively collaborate with key project stakeholders, end users, HR Technology peers, HRBPs, Talent Acquisition and the business, as needed.
  • Create executive summary reviews of initiative progress and updates
  • Maintain positive relationships with managers and employees to promote our culture of open communication.

Who you are:

  • 5+ years’ experience in Human Resources, preferably in HR Operations within the high-tech space.
  • A well-rounded HR skill-set:  knowledge of fundamental HR practices across HR policies, HCM data management, employee records management, vendor management, case management, and onboarding/offboarding practices.  
  • Extensive full-life cycle project management experience including people, technology and process.  
  • Change agent mindset to effectively develop communication plans, assess impacts, create communications,  and embrace stakeholder feedback
  • Capability to apply discretion and sound judgment in managing complex processes, decisions and handling sensitive information.
  • Strong influencing skills leveraging business acumen, expertise and data.
  • Strong Powerpoint, Excel, Visio or Google Slides, Sheets, and Lucid Charts.
  • Ability to work within compressed timeframes and embrace the sense of urgency, innovation and resourcefulness required in a fast-paced company
  • Comfortable working hands-on to get things done and quickly shifting to complex strategy discussions.
  • Can accomplish results and desired outcomes through formal and informal corporate structures.

Diversity & Inclusion at BigCommerce
We have the opportunity to build not only a great business, but a great company, with soul. Our beliefs and commitment to diversity and inclusion are a central part of achieving that.

Our dedication to diversity and inclusion is grounded in two things: a moral belief in the dignity, value, and potential of every individual, and a practical belief that diverse, inclusive teams will create the best outcomes for our customers, partners, employees, and company. We welcome everyone to be a part of our journey.

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