Senior Product Designer

Austin Downtown Office

BigCommerce, named Austin's “Top Places to Work” in 2017 is looking for a Senior Product Designer to work on our Strategic Initiatives team.  In this position, you will partner with Product Management and Engineering teams to craft product experiences that are ruthlessly focused on helping our merchants sell more. The person in this position will be trusted to deliver features that are strategically aligned to both our product and corporate vision while setting a high bar for product desirability. This is an incredibly exciting position for an individual contributor as you’ll have the opportunity to be both strategic about the product vision and hands-on with how the strategy is executed.  

What you’ll do:

  • In collaboration with product management and engineering, define strategic direction for new product experiences.
  • Lead and execute design across the entire product lifecycle and multiple product launches.
  • Collaborate with product designers from other teams and offices to ensure our solutions are consistent and familiar.
  • Incorporate user-based research methodologies throughout the design process to ensure our product meets market, user, and design quality-markers.
  • Determine appropriate use of patterns as well as when to evolve them or leave them behind entirely (while updating our style guide and documentation accordingly).
  • Take full ownership of your work, and you take responsibility for every last detail, every step of the way. As a senior level contributor, you know when to engage your leadership and how to facilitate conversations about design.

You are:

  • Collaborative. You understand that solving problems for our users is a team sport. You are happy to ideate with other domains and facilitate agreement with other designers.
  • A systems thinker. You understand how to define guidelines with both the structure and flexibility needed to make all functional areas of the product desirable and usable.
  • Self-driven. You have superior organizational skills, integrity and great follow through on tasks. You don't get overwhelmed easily.
  • Naturally curious. You're innovative, extremely creative and constantly looking for ways to tweak and optimize process.
  • Team-oriented. You're a charismatic people person who can talk to anyone; you're flexible, fearless, and excited to help build something awesome.
  • Pragmatic. You appreciate the latest design trends but can easily filter out what is and isn’t useful to your audience. You can look at your design solution and determine what is integral to the experience what are ‘bells and whistles’.
  • Motivated. You understand the impact of a highly-satisfied, excited crew; you are slightly obsessive-compulsive about building strong relationships through candid conversation.
  • A utility player. You're willing to help out wherever needed.

Preferred Experience & Qualifications:

  • 5+ years experience designing product or software; ecommerce experience is ideal, but not required.
  • Experience delivering multi-locale/international product experiences.
  • Demonstrated understanding of information architecture, user experience, and interaction design.
  • Excellent verbal and visual communication skills.
  • Demonstrated excellence delivering large-scale, integrated solutions.
  • Ability to multitask, working on several projects at once with careful attention to detail.

Inside BigCommerce:

BigCommerce was founded with the goal of democratizing ecommerce, bringing online selling and features once reserved for multi-billion-dollar companies to the masses. We have a solid foundational product experience and are looking for a strong senior-level designer to help us extend our product experience for more complex business needs.

Everyday you’ll get to work with individuals who helped build companies like PayPal, HomeAway, Rackspace and Eventbrite. You’ll solve challenging problems and build game-changing solutions that will help more than 60,000 clients. And you’ll do it all at a hyper-growth company with a great culture, outstanding benefits and $125 million in funding from visionary investors like Steve Case's Revolution Partners, Softbank, Amex and Telestra.  

Perks & Benefits

  • An amazing company culture that doesn’t just talk values, but lives them
  • Competitive compensation packages and meaningful stock grants for every employee
  • Fully stocked kitchens and craft beers (don’t worry, we also subsidize gym memberships)
  • Culture groups including a women’s networking group (Tribe)
  • Three especially cool office locales in Austin, San Francisco and Sydney
  • A free online store to help you live out your entrepreneurial dreams
  • Employee-driven team building activities like paintball, rock climbing, social sports leagues, hackathons, movie nights, etc.
  • Time off for volunteering and employee-driven charity events


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