Senior Sales Development Representative

Austin Four Points Office

BigCommerce, named "Best Place to Work" in Austin in 2017 is looking for an ambitious Senior Sales Development Representative to join our dynamic sales team. In this role, you’ll have the opportunity to positively influence the trajectory of a billion dollar company in a trillion dollar industry by identifying, qualifying and cultivating new leads to fuel the Mid-Market sales pipeline.

What you'll do

  • Possess a solid understanding of both BigCommerce (i.e. products, services, partners, and value proposition) and of the key attributes of our best Merchants.
  • Prospect and qualify leads through cold calling and other outbound sales activities.
  • Employ established sales methodology to push beyond gatekeepers, reaching and providing information to the right people at the right time in the right way and adjusting your approach to fit the audience and setting (one-on-one, small and large groups, peers, direct reports, and leaders inside and outside the organization).
  • Draw upon your experience and smarts to assess complex business structures and challenges, obtain information that is critical to the sale, and select an appropriate course of action and/or solution to get the job done.  
  • Meet the expectations and requirements of internal and external customers by completing detailed needs analyses, educating clients on the BigCommerce value proposition, acting with customers in mind, and establishing effective relationships through trust and respect.
  • Develop and maintain accurate forecasts and effectively maintain a CRM with detailed and accurate notes of all sales related activities.

Who you are

  • Sales Professional
    • 1+ years sales or sales development experience in a high volume, fast-paced inside sales environment, ideally in a $50M+ software, SaaS, eCommerce or other subscription based company
    • Foundational knowledge of sales methodologies and proficiency with solution selling, preferably New Solutions Selling
    • Keen understanding of and sales experience at a SaaS or eCommerce company strongly preferred
    • Degree in Business or related field from a four-year college or university preferred
  • Driven Achiever - You thrive on challenges and have a proven history of successfully, consistently achieving revenue quotas and objectives, within a complex client acquisition driven business, preferably in the mid-market or enterprise space.
  • Business Savvy - You have a moderate degree of business acumen and provide consistent, accurate forecasts.
  • Customer Focused - You have a passion for mid-market business customers, service, and satisfaction.
  • Persuasive Master Communicator - You must have strong persuasion and negotiation skills - it is a sales job. Excellent communication (written and verbal), presentation, and client relationship skills are critical.
  • Collaborative - Ability to forge strong bonds and work collaboratively with key external and internal partners across Sales channels.
  • Efficient - Excellent organization and time management skills.
  • Attentive - Passion for client service and satisfaction and are able to manage sensitive information and numerous details with ease.
  • Composed - You are cool under pressure, professionally mature, and know how to remain collected and focused in a fast-paced, high pressure, dynamic environment.
  • Personable - You are positive, energetic, and exude a strong sense of teamwork by working effectively, respectfully, and efficiently with all team members.
  • Courageous and Ethical - You possess professional courage, steadfastly persevere through challenges, are ambitious while humble, have high standards for ethics and integrity, and do the right things the right way.
  • Comfortable using technology - Sound knowledge of Salesforce as well as strong Internet, email, and electronic document management skills. A basic understanding of HTML, CSS and internet technologies (shopping carts, web hosting, email and online marketing tools) a big plus.

Inside BigCommerce

BigCommerce is a robust, flexible commerce platform that provides established and emerging brands with everything they need to launch, promote, manage and scale a successful online store.BigCommerce merchants earn more than retailers on competitive commerce solutions thanks to advanced features, better site performance and streamlined business processes. Founded in 2009, the company has received more than $100 million in funding from SoftBank Capital, American Express, Telstra Ventures, General Catalyst, Revolution Growth and FLOODGATE. BigCommerce supports thousands of retailers around the world from its offices in San Francisco, Austin and Sydney.

We’re a team of smart, passionate and talented people on a mission to democratize commerce. If you’re looking to work with industry leaders and love what you do, we want to hear from you!

Perks & Benefits

  • An amazing company culture that doesn’t just talk values, but lives them
  • Open vacation policy for salaried team members and generous accrual vacation policy for hourly team members, + paid sick time
  • Competitive compensation packages and meaningful stock grants for every employee
  • Comprehensive health insurance coverage that starts on day one
  • Fully stocked kitchens and craft beers (don’t worry, we also subsidize gym memberships)
  • Three especially cool offices in Austin, San Francisco and Sydney
  • A free online store to help you live out your entrepreneurial dreams
  • Employee-driven teambuilding activities like paintball, rock climbing, social sports leagues, hackathons, movie nights, river floats, etc.
  • Time off for volunteering and employee-driven charity events
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