Support

The Client Success organization focuses on all aspects of helping our customers grow their businesses. Our Self Service, Catalog Transfer, Technical Support, Premium Account Services and Strategic Account Management groups are dedicated to helping each customer, whether it’s their very first interaction with BigCommerce or they’re a longtime user looking to improve. 

We go beyond offering outstanding technical support, providing coaching and instruction for small businesses, established mid-market brands and all those in between. We also serve as the voice of the customer for our Product and Engineering teams, helping to guide our product roadmap and prioritize improvements that will empower our merchants

Open positions

Implementation Project ManagerSupport
Austin Four Points Office
Associate Customer Success ManagerSupport
Austin Four Points Office
eCommerce Growth CoachSupport
Austin Four Points Office
Customer Success ManagerSupport
Sydney Office
Technical Support RepresentativeSupport
London Office
Implementation Project ManagerSupport
Sydney Office
Developer Documentation SpecialistSupport
Austin Four Points Office
Technical Support RepresentativeSupport
Austin Four Points Office

Benefits & perks

We empower our employees to think big and do great work by offering a positive work environment and outstanding perks.

  • An amazing company culture that doesn’t just talk values, but lives them
  • Open vacation policy for salaried team members + paid sick time
  • Competitive compensation packages 
  • Fully stocked kitchens and craft beers (don’t worry, we also subsidize gym memberships)
  • Three especially cool offices in Austin, San Francisco and Sydney
  • A free online store to help you live out your entrepreneurial dreams
  • Employee-driven team building activities like paintball, rock climbing, social sports leagues, hackathons, movie nights, etc.
  • Time off for volunteering and employee-driven charity events