Our support team is available to answer your questions and solve your problems 24/7 via phone, email or chat. We strive to answer all calls in under two minutes, and more than 90% of issues are resolved on the first call.
Since we’ve made the switch to Bigcommerce, the customer service has been phenomenal. Not only was someone there to help, someone cared.
Jen Crane, Bottle Breacher
In-depth online resources
We have hundreds of support articles and videos available, plus a wealth of design and development documentation. They’ll guide you step by step through using any of our features, setting up your store or troubleshooting an issue.
The best support available
We hire only the best technical support experts to help our customers. We then train them extensively on both our product and ecommerce best practices. You’ll also have access to our community forum, where you can get answers and advice from Bigcommerce staff, partners and merchants.
We’ll move your store to Bigcommerce
If you’re currently using another ecommerce platform to host your online store, our experienced migration team can seamlessly move your data to Bigcommerce. They've successfully moved more than 20,000 stores from Shopify, Magento, Volusion and other platforms.
Moving to Bigcommerce was an incredibly smooth process, and the communication from the migration team was on point.
— Wes Whitman, Rogue American Apparel
Monthly updates from our leadership team
All Bigcommerce merchants are invited to attend our monthly Town Hall meetings, where our CEO and Chief Product Officer give a detailed look at the latest platform enhancements and what’s coming next. They’ll also answer questions about Bigcommerce and the ecommerce industry.
Get help building your store
Some of the best ecommerce designers and developers in the world are members of our Partner Program. They’ll help you design and build a store that’s perfect for your brand and your customers.
Connect your store to the software you need
Bigcommerce integrators specialize in connecting stores with business-critical software such as PIM, OMS, POS, CMS, payment gateways and more. If you need it to run your business, they can integrate it.
A platform shaped by its users
All Bigcommerce merchants have an opportunity to sign up for our beta program, where you can try out new features and directly influence the platform.