Managing servers and the teams that run them can cost you tens of thousands of dollars per year. BigCommerce takes care of hosting and security for you, with some of the best performance metrics in the business.
You can’t afford for your store to go down; our highest priority is making sure it doesn’t. Our platform has an average uptime of more than 99.99%, compared to 99.5% for the ecommerce industry as a whole. That’s the difference between your store being down only minutes per year and nearly two days. And we delivered 100% availability during Cyber Week the last two years running.
A 1-second delay in page load can decrease conversion by 7%. Online stores hosted on BigCommerce are blazing fast, with an average response time of around ⅓ of a second. If you’re preparing for a major event like a Shark Tank debut, our tech team will test and optimize your site to make sure it can handle the high traffic volume.
Each BigCommerce store is protected by multiple layers of security to prevent unauthorized access, including perimeter and server-specific firewalls, file integrity scanners, intrusion detection software, and 24/7 human monitoring.
Our Enterprise plan comes standard with cutting-edge DDOS mitigation to protect your site from attacks, a feature that can cost more than $5,000 a month on traditional hosting platforms.
Fraudulent orders can cost you in chargeback fees and lost merchandise, but monitoring every order yourself can cost you hours of time every week. Our built-in integration with Sift Science automatically analyzes every order placed through your store, then flags potentially fraudulent transactions. Sift Science is the industry leader in fraud detection, trusted by brands like Uber, Airbnb, Wayfair, Twitter and Zillow. The integration is included at no extra charge on our Enterprise plan.
Since moving to BigCommerce, the majority of my time is now spent on marketing and sales versus cleaning up the website and keeping it running.Ken Harrison, President, Enjuku Racing
Our servers are PCI DSS 3.0 certified at Level 1. This protects against credit card data breaches and eliminates the massive cost and hassle of compliance.