Contact Information; Enforcement; Recourse. In compliance with the Privacy Shield Principles, BigCommerce commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact BigCommerce at:
[email protected] or the Controller:
11305 Four Points
Austin, TX 78726
Attention: Legal Department
or our Article 27 EU Representative:
BigCommerce Software Ireland Ltd.
32 Merrion Street Upper
BigCommerce will respond to any such inquiries or complaints without undue delay and in accordance with applicable law. If BigCommerce fails to respond or its response is insufficient or does not address the concern, BigCommerce has registered with the Association of National Advertisers (ANA) to provide independent third party dispute resolution at no cost to the complaining party. To contact ANA and/or learn more about the company’s dispute resolution services, including instructions for submitting a complaint, please visit https://thedma.org/resources/c.... Complaining parties may also, in absence of a resolution by BigCommerce and ANA, seek to engage in binding arbitration through the Privacy Shield Panel.
ANA Contact Information:
Attn: Privacy Shield
225 Reinekers Lane, Suite 325
Alexandria, Virginia 22314