Definition: A whitelist is a database of email and IP addresses deemed "safe." Incoming emails from these senders is allowed and not blocked by a blacklist filter.

Stay on whitelists and get off blacklists

Email service providers maintain their own whitelists and blacklists of domains and senders. If a service detects a large number of spam emails coming from one particular domain, then the host will shunt emails from that domain directly to spam from then on. Alternately, providers maintain whitelists for trusted domains which will always appear in a user's inbox, whether the email is solicited or not. For the major providers, there is no way to request placement on these lists - inclusion is based solely on a domain's reputation.

Individual users also have their own whitelists, which supersede an email provider's blacklist. Users can add domains or individual email addresses to their whitelist manually, although most do not. Instead, user whitelists grow via the platform's automated systems. When a user replies to an unsolicited email, for instance, some systems will automatically add that domain to the user's whitelist.

Whitelists and marketing

Email providers use several metrics to determine a sender's reputation: previous spam complaints, subscriber activity, whether recipients actually open the emails or just delete them, and email content including indicators such as a text-only message, one that carries no images or attachments.

As an email marketer, it's important to know how to get on trusted senders lists and avoid looking like spam:

  • Check an email platform's reputation. Some high-volume services may have garnered spots on the blacklist. BigCommerce integrates with trusted email platforms including Mailchimp.
  • Avoid buying email lists. Instead, cultivate your own list of opt-in subscribers.
  • Ask users to reply to your initial subscription email. Include an enticing call-to-action to encourage replies, such as a survey question, entry into a contest or a link to a promised special or discount
  • Always include an unsubscribe link that's prominent and easy to use. This builds trust with users and email platforms, is required by law, and will go a long way towards reducing complaints of spam.
  • Avoid telltale spam triggers such as long subject lines, all caps, attachments, embedded images and spam words.



Bigcommerce is the leading ecommerce platform for growing and mid-market retailers.

Learn more:
1. Visit our commerce blog
2. See our best-in-class features
3. Request a demo


Try Bigcommerce free for 15 days and see what plan is right for you
Start free trial
High-volume or established business? Call for a demo. 1-866-581-4549

Start your free trialHigh-volume or established business? Call for a demo.1-866-581-4549