We've got your back.

You'll have all the support you need to make your store a success.

Get an e-commerce assist.

All Bigcommerce clients have access to our Success Squad, a dedicated team of e-commerce experts who will help you launch your store, promote your site and grow your sales.

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Support, your way.

No matter how you like to work, we'll make it work. Our support professionals are available via phone, live chat, Twitter and email. They're focused on providing exceptional service as part of our company values.

Learn how to sell more with Bigcommerce University.

Bigcommerce University puts a first-class e-commerce education at your fingertips to help you succeed. In-depth videos hosted by our experts will teach you how to launch your store, attract shoppers, improve conversion and build loyalty. And you can watch on your schedule.

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500+ support articles.

Want to know how to write effective product descriptions or improve your SEO? We've lovingly crafted tons of in-depth articles that will quickly help you become an e-commerce boss.

A community of store owners.

Our community forum provides Bigcommerce store owners with a place to share ideas and seek advice, with thousands of threads on everything from marketing and integrations to design and social media.

Video tutorials.

More of a visual learner? Our video tutorials will help you with common tasks like setting up your payment gateways, shipping and creating a coupon code. Each short video is a step-by-step walkthrough designed to get you up and running in no time. We also offer regular webinars and interactive workshops to teach you all the secrets of e-commerce success.