- Enterprise
- Essentials
Industry-leading support and services
No other ecommerce platform has the in-house support and services of BigCommerce. We offer onboarding teams to help you migrate and launch with ease, 24/7 chat, email, and US-based phone support for technical issues, and a Premium Services team focused on helping you grow.
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Seamless migrations
Already have a store and need help moving it? Not a problem. To make the move easier, we’ve created free transfer apps you can use to migrate your current store catalog data into BigCommerce. If you need something more custom, our in-house Data Migration Services Team is here to help and can handle any complex data need.
Reach us 24 hours a day
Our expertly trained support team is ready to answer your questions and solve your problems 24/7 via phone, email or chat. Historically, we answer all calls well under two minutes, and over 85% of issues are resolved on the first call.
Training to set you up for success
The key to success is having a complete understanding of the tools you’re working with. Learn the ins and outs of the BigCommerce platform through BigCommerce University. BigCommerce University has a variety of options available personalized to who you are and how you learn.
In-depth online resources
Our Help Center is full of online resources that will guide you step by step through using our features, setting up your store or troubleshooting issues. You’ll find hundreds of articles and videos and a thriving community of over 20,000 active BigCommerce merchants, partners and developers.
Get help building your store
Some of the best ecommerce designers and developers in the world are members of our Partner Program. They’ll help you design and build a store that’s perfect for your brand and your customers.
Monthly updates from our leadership team
All BigCommerce merchants are invited to attend our monthly Town Hall meetings, where our CEO and Product team give a detailed look at the latest platform enhancements and what’s coming next. They’ll also answer questions about BigCommerce and the ecommerce industry.
Much more than just technical support
We hire technical experts and rigorously train them on our platform and ecommerce best practices, so our team can offer much more than basic fixes. They can help you with anything related to selling on BigCommerce and growing your business, including boosting conversion, improving your shopping experience, and recommending solutions for taxes, payments, shipping and integrating software.
Services for all sizes
Whether you’re launching your first online store or your fiftieth, we have the support you need at every stage of growth. Outside of our regular support team, we have premium services available for more established businesses. From an Implementation Project Manager, who will manage your launch plan and keep you on track to hit your deadline, or a Solutions Architect, who will work with you to map out the best possible customized solution for even the most complex needs, we’re here to help.