More features, support and security with no hidden fees

Choose the plan that best fits your needs

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Save 10% on Yearly Pricing!

Enterprise Plan

Got high bandwidth demands, high volume API calls, multiple stores or priority support needs?

Bigcommerce has you covered — we'll scope a plan that's tailored to your needs.

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Get ecommerce help from our pros

Once you have a Bigcommerce store, our Professional Services team is here to help you succeed with personalized training. Clients have launched stores 50% faster and more than doubled sales with their help.

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3 of the reasons why more than 50,000 store owners have chosen Bigcommerce:

  1. No Hidden Costs, No Games

    We believe in transparency, so unlike other platforms we don’t surprise you with hidden fees, bandwidth overage charges, or anything else that limits your success.

  2. We're Here to Help 24/7

    Our experts are availbale 24/7 to help you via phone, chat and email. While other companies reward support teams for short talk times, our people are judged only on your satisfaction.

  3. Sell Anything

    Our clients sell everything from $1 items to $700,000 construction equipment — and everything in between. No matter what you sell, you can sell more with Bigcommerce.

We have processed more than 14 million transactions worth $3 billion.

Here's what customers say about why they trust their transactions to us:

Our clients are making headlines. We're so proud! You may have seen them in:

  • ABC News
  • CNN
  • USA Today
  • Doctor Oz
  • GQ
  • Today
  • Food Network
  • Good Morning America

Questions and Answers:

Plans

  • I'm looking to switch. Can I import my stuff?

    You sure can! Import customers, products, images and variations into your Bigcommerce store from a standard CSV file. Most shopping carts support exporting in this format, and you can watch a video on our support page to see how easy it is to import into Bigcommerce.

  • Do you offer a free trial?

    Yes, we offer a fully functional 15-day free trial, during which you can test drive Bigcommerce to see if it's right for you. You don't need a credit card to sign up; there's no obligation and no risk. Try Bigcommerce free.

  • Is my data safe and secure?

    You bet. The security and uptime of your store is our #1 priority. We protect your site and data with the same military-grade security and encryption that the big banks use, and we have a 99.99% average uptime.

  • Which payment methods do you accept?

    We accept all major credit cards, including Visa, Mastercard, American Express and JCB.

  • Can I use my own domain name?

    You can. If you haven’t purchased a domain name, just choose a plan above to buy one through us. If you already have a domain name, we’ll help you set it up to use with your Bigcommerce site.

  • Do I need my own SSL certificate?

    We do recommend purchasing your own SSL certificate (which you can do on the next step), however we provide a free shared SSL certificate for all plans.

  • How is storage overage calculated?

    Storage space over your monthly allowance is charged at 10¢ per megabyte. For example, using 50 MB of storage over your allocated allowance means you would be charged $5.00 (50 MB x $0.10).

  • Can I upgrade between plans?

    We’d love you to! Upgrading is quick and easy: just log in to your store's control panel and click the billing menu at the top right of the screen, then choose the upgrade link. You can then select your new plan.

  • Can I upgrade from the free trial to a paid plan?

    Indeed! And the best part is that when you upgrade, all of your data (products, orders, customers, etc.) will remain intact. The upgrade process is automatic and painless — we promise!

  • What happens to my store at the end of my trial?

    We’ll send you a reminder to upgrade your store at the end of your free trial. If you choose not to upgrade at that time, your store will be automatically deleted. Sorry, we can’t restore deleted stores at this time. If you’d like to start a new free trial, please contact your ecommerce consultant.

Accounts

  • Are there any contracts to sign?

    Never. Payments are made month by month, and you can cancel at any time. If you do, we will stop billing you immediately. We're all about choice — if you don't like Bigcommerce, we won't force you to stay.

  • Do you offer refunds?

    We don't offer refunds, but we do offer a fully-functional 15-day free trial which you can use to see if Bigcommerce is right for you. Try Bigcommerce free.

Store Setup

  • Can I use a subdomain for my store?

    Yes, you can use a subdomain with your Bigcommerce store. Just choose a plan above and you'll be asked how you want to set up your domain name.

  • Do you sell SSL certificates?

    We do. You can purchase an SSL certificate from the Tools -> SSL Certificate menu in your store's control panel.

  • Can I use an SSL certificate from a third party?

    You can install an SSL certificate from a third party from the Tools > SSL Certificate menu in your store's control panel.

  • Do I need my own merchant account?

    It's up to you. A merchant account allows you to accept credit cards from your store and get paid directly into your checking account. If you don't have a merchant account, we can provide you with one. Or you can use one of our 50+ payment providers, including PayPal and Google Checkout. A lot of our clients start with PayPal or Google Checkout and then move to their own merchant account (which integrates with Bigcommerce in three clicks from your store's control panel) after their store has been live for a few months.

  • Does my payment gateway work with Bigcommerce?

    There’s a solid chance it does, because we support more than 50 payment gateways

  • Does my Bigcommerce store include email accounts?

    Your store includes unlimited email accounts. Isn’t that nice? You can create them from the Tools -> Email Accounts menu in your store's control panel.

  • What software does Bigcommerce integrate with?

    Glad you asked! Bigcommerce integrates with hundreds of applications, including order management, accounting, analytics and affiliate tracking software. Check out all of our apps.

  • What is White Glove Setup?

    Our Platinum and Enterprise plans include White Glove Setup and store migration services to make your transition even easier and quickly get you selling more. Should you choose to downgrade or cancel your plan within your first 6 months on Bigcommerce, you will be responsible for a $625 fee to cover costs associated with setup and migration.

Need more help?

To speak with one of our ecommerce experts, please call 1-888-699-8911.

Our office is open from 8:00am to 8:00pm CST Monday to Friday. We also have people staffing Support 24/7, so please feel free to contact us and we'll be happy to help!

*White Glove Setup and store migration are included free of charge for Platinum and Enterprise plans. If you downgrade or cancel your plan within 6 months, you'll be charged a $625 fee to cover the costs.