You can easily import existing reviews from other apps into Kudobuzz
We have made improvements to the app. General app functionality is now even better.
Review Tab Widget -> http://kudobuzz1.mybigcommerce.com
Single Page Slider Widget -> http://kudobuzz1.mybigcommerce.com/about-us
Testimonial Page -> http://kudobuzz1.mybigcommerce.com/testimonials
Product Review Form -> http://kudobuzz1.mybigcommerce.com/products/ladies....
Great product – even greater price. As with all Apps there is a bit of a learning curve and hiccups in the initial set up and this was no different. However, their follow up was first rate! Any issues we encountered were immediately attended to – no long delays as I’ve experienced elsewhere. As for the product and features we have been totally satisfied – a 10 - and it has all the features of the more expensive programs. Choosing the Premium program is a no brainer at $29 bucks. They have an option for a testimonial page which lists all of your reviews. You can also opt for “ask a question” at the item level, a nice feature, and hook into to social media – it’s all there. We are currently using their coupon rewards program which includes an auto email response. If you’d like to see a working version go to mylauralively.com. If you want to perk up your reviews at a fair price give Kudobuzz a try first.
UPDATE: Unfortunately, I can no longer recommend Kudobuzz. We've run into the same issues others have reported. BigCommerce implementation is buggy: Reviews do not get emailed consistently; Review Forms in Emails do not work in Gmail; Gmail reports "View in Browser" link as Suspicious when you try to click on it from a review email. These are big issues Kudobuzz needs to address. We love Kudobuzz when it works so I sincerely hope the developers iron out the kinks.
BigCommerce leaves a lot to be desired when it comes to product reviews (for starter's there is no easy way to manage and export reviews). Then there is Yotpo: Yotpo was recommended to us by our website developers and while it does tout some nice features it is in no way small/medium business friendly; even basic features in Yotpo, like sending review requests after order fulfillment instead of order placement, are locked behind a $400 per month paywall. Ouch! Want to customize your review request emails? $700 paywall. On top of it all, they're sales people are pushy. We've also used PowerReviews/Bazaarvoice which is fairly decent platform in its own right, but for the price, the lack of integration with BigCommerce makes it a deal breaker if you're looking for a solution that will work out of the box.
This is where Kudobuzz comes in; to fill in that ugly void between BigCommerce's bland default offering and over-priced, over-entitled review platforms that don't seem to understand their customer base. Right off the bat, Kudobuzz speaks the language of small business owners and individual proprietors: What plan would you like? There's a free plan (which has more basic features than Yotpo's starter plan fyi), there's the aptly named "Lunch" plan at $14.99/month and the all-inclusive "Dinner" plan which is a right $29.99/month. What do you get on all tiers is a very competent, stylish, and customizable review platform right out the gate. The Lunch plan allows for more advance customization options, the ability to respond to reviews (think Yelp), and the ability to collect reviews from Facebook, Twitter, Yelp, etc.. The Dinner plan, which we opted for, has all that plus the ability for users to ask and answer product questions (similar to Amazon), coupon incentives for reviews, removal of Kudobuzz branding, and some other nice features which we haven't had tried yet.
The reasons we chose Kudobuzz over the competition is its 1) easy integration with BigCommerce, like allowing you to send reviews X number of days after an order is fulfilled rather than placed, 2) its customizability that allows us to make Kudobuzz look like a natural part of our website and 3) The option to customize review request emails with built-in forms for higher conversion rates (one of Yotpo's top selling points). There are some minor flaws with Kudobuzz: For example you will have to contact support if you want to import existing reviews and we haven't gotten Google Rich Snippets to work properly yet, but Kudobuzz's support team is friendly, responsive, and treats their customers right. Overall, there isn't a better review platform on the market right now for BigCommerce.
I know your concerns, as i was in the same state first, but guess what i was wrong!
They're professional, reliable, fast-growing, company with lovely teams that won't leave you until you're satisfied
And for the price, you can't beat it!
Btw this is an honest review, and i have paid for the subscription as any other member
New version has actually made much more limited, especially if you are trying to migrate your old reviews. The biggest issue is how buggy it is. Its constantly down, randomly it will stop displaying the reviews and make pages load forever. Wasted a week setting up reviews, I'm done with them.
As per other reviews below, things on Kudobuzz seem to just 'stop'
I'm finding myself having to keep on checking the After Purchase Mail analytics, to ensure new orders are appearing.
Support are very responsive, and seem to kick things back in to life again, but it would be nice if they fix the product so we don't have to keep bothering them!!!
It does seem to be very tailored for Shopify, so I wonder if BigCommerce is less of a priority for them?
Customer reviews are critical in the buying process so I really wanted to have reviews on my website. Kudobuzz looked like what I needed, but I had problems - first it didn't install completely and I had to contact their support team. They solved my problem quickly. Next, once the plugin was working, it had compatibility issues with the theme and wasn't showing the drop-down menus. Again their support team fixed this almost immediately. Kudobuzz is now up and running on my site and does exactly what I need it to do. Awesome support and a product that every BigCommerce site should have.
bigcommerce compatibilty issues. after purchase mails stop suddenly.
have had support in the past but now gave up. kudobuzz acknowledges it has limitations on bigcommerce and their seo snippet feature does not work. No stars in thumbnail images
I had a few issues with the install because I have so many scripts on my site. Tech support guy named Selom helped with the right code placement. Also tried to help with other code issues as well. I really like this app for the prices and for all the options you get. Thanks guys!
I have had a fantastic experience with this company.
I had a few issues with installation (my fault) and they solved it quickly and efficiently.
Sélom is a very good support person.
Carrolls Wholesale Timber
Below is the first review and then they did some updates and not worked since! Unstable load of crap! Do not install and waste your time!
Looking to automate and have control, looking for wonderful service and attention to detail, looking to install in minutes and spend your time smiling at results then download and insteall Kudobuzz!
Awesome App Awesome Company = Very Happy Customer!
Just a nice small tab on the edge of my page, just what I wanted for testimonials. Selom went above and beyond on a national holiday to answer all of my emailed questions and I asked a lot of them! Great customer service.
When I tried Kudobuzz I did not expect the application to over deliver as it has! The app is easy to use and has many customization options as well. I even ran into some trouble installing the review page on the website and the customer service was immediate and extremely helpful. I recommend this to anyone looking for an easy and reliable solution for on-site reviews.
Tried the "other guys" first and not going to lie, super friendly guy that quickly had it working for me after I goofed something up. Love what it could do, and not knowing the going rate for such service I didn't their price was too bad for the services. I then came here and received the idential customer service, I feel the features are a lot smoother and easy to use... plus a couple other widgets that I love!!! Oh yeah... way cheaper!
Quick solution for customer testimonials! It integrates with social media so it was easy to bring those testimonials into my website.