After meeting in a chatroom six years prior, Eddie Machalaani and Mitch Harper founded a company in 2009 with one goal in mind:
Allow small businesses to simply set up a professional online store.
That spark grew — and quickly Eddie and Mitch saw the success of their built-out SaaS (software-as-a-service) platform in both small and mid-sized businesses.
Seen as a pivotal step towards the battle against on-premise, legacy software, the platform offered a world of capabilities from the get-go:
- Comprehensive store set-up functionality,
- customizable design themes,
- catalog management,
- order management,
Plus — an ecosystem of related partner solutions for payments, shipping, marketing, and more.
All this was sold for a low monthly cost with no heavy engineering required.
Flash-forward to a decade later, and BigCommerce is ranked as one of the top SaaS ecommerce platforms with small, mid-sized, and enterprise brands.
Today, we celebrate the 10 year anniversary of BigCommerce.
Built with customers in mind
Recognizing a need for global ecommerce sophistication, BigCommerce now has offices in:
- Sydney, Australia,
- San Francisco, California,
- Austin, TX,
- London, UK,
- Singapore, and
- Kiev, Ukraine.
We’ve built out our account management and support teams to aid in the continuous growth of our customers.
“One of the main reasons we love working with BigCommerce is the fact that their support team is relentlessly invested in the success of each deployment. Our clients have seen an immediate difference in working with BigCommerce’s widely supported platform.” — Ricardo Casas, CEO, Fahrenheit Marketing
A partner-first philosophy
Since the launch of the BigCommerce Partner Program in 2013, we’ve continuously built our partner ecosystem to allow merchants ultimate customization and flexibility in their ecommerce tech stack.
“Our core mission specifically focuses on delivering the world’s best SaaS platform for all stages of business growth. To do that, we count on [partners] to bring complementary capabilities to the platform, rather than divert our team’s focus to ancillary business opportunities.” – Brent Bellm, CEO.
Read more about our partner philosophy here.
Exceeding the growing needs of customers
As with any technology, a challenge lies within making sure your product scales with the growth of your customers.
In 2015, BigCommerce acquired Zing, a provider of mobile retail technologies. This colliding of minds allowed BigCommerce to further meet the increasing demand of omnichannel solutions, as more and more users shopped in different online and offline channels.
Later that year, we launched BigCommerce Enterprise: a robust, hosted ecommerce platform for high-volume retailers transacting millions of dollars in sales.
We’ve redefined a true omnichannel approach by offering solutions with a number of marketplaces, including Amazon, Ebay, and Instagram.
BigCommerce Shipping launched earlier this year, and merchants around the globe now benefit from having an in-house shipping tool right out of the box.
We are also a market leader in headless commerce tools and integrate into the world’s most often-used CMS platforms, like WordPress, Drupal, and Bloomreach.
And on to the future
After these past innovative 10 years, BigCommerce is positioned to add another decade of excellence making it easier than ever for brands to sell goods online.
And in this spirit we say thank you — to all of our team members, partners and customers who have aided and shared in our success.
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