Get industry-leading support, every step of the way

We’re here to help with industry leading, live support whenever you need it. Paired with valuable ecommerce advice on our community forums, we’re committed to standing by our merchants as they build their dreams and their businesses.

Get 24/7 help from the best support in the business

No other ecommerce platform has the in-house support and services of BigCommerce. We’re available 24/7 via chat, email, and US-based phone support for any technical issues you may have.

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Launch your store quickly and easily 

Let us help you set up your store. We offer virtual training with our in-house launch coaches, who are extensively trained on our products and bring a wealth of ecommerce knowledge and experience to your business. We’ll help you speed through the process of setup with guidance from start to finish to ensure you’re prepared for your first sale and ongoing success with BigCommerce.

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Drive more traffic to your store

Make it easy for shoppers to find your website by harnessing the power of Search Engine Optimization (SEO). Work with one of our SEO coaches, certified in multiple marketing disciplines, on a strategy to increase your traffic and grow sales. 

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Boost your conversion rates

Turn your website visitors into buyers with the help of a conversion rate coach. Our expert coaches will do a comprehensive audit of your store and provide recommendations on how you can implement conversion rate optimization (CRO) best practices. 

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