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Designed for new and fast-growing BigCommerce stores, AfterShip Returns Center is a must-have returns management portal that ensures a happy post-purchase experience. It helps you build brand loyalty and turn returns into repurchases. AfterShip Returns Center is built with an intuitive interface for your customers to process a return from your BigCommerce store. Equally important is that it relieves you of all the hassles to manage all the returns requests and update returns status in one place.
AfterShip Returns Center is an engaging & self-service returns online portal for customers to submit returns without a single email exchange. Designed for growing BigCommerce store owners to gain visibility into all the return requests in one place and fasten the return process, the app is packed with features like:
Optimize your returns process by automatically updating the return status of orders based on certain rules.
Automatically generate or manually upload prepaid labels to provide a seamless returns experience. Customers will receive an email with shipping instructions. Simply print the label out and stick them to the box. Auto-generate returns labels by connecting your Postmen shipper account to expedite your return process.
Auto-calculate the maximum refundable amount. Refund to original payment can be operated with just a few clicks.
Set up eligibility rules to prevent customers from returning an old order or product in certain categories. Automatically select a returns method and set shipping rates based on the region and reason for returns (e.g., damaged, defective, or wrong item).
Instantly integrate with 12 carriers like UPS, USPS via Endicia, DHL, Australia Post, Seko Logistics (Omni Parcel), Star Track, Canada Post, and Correos Spain to provide customers easy-to-print labels.
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