AfterShip Returns

AfterShip Returns Center is an engaging & self-service returns online portal for customers to submit returns without a single email exchange. Designed for growing BigCommerce store owners to gain visibility into all the return requests in one place and fasten the return process, the app is packed with features like:

Supported Returns Methods

• Pre-paid label
• Return to store
• Customer's carrier of choice
• Green returns

Flexible Return Resolutions

• Refund to the original payment method
• Return store credit
• Exchange (customers can select exchange variants)
• Replace the return with the same item

Build Brand Loyalty with Branded Returns Page

• Customize branded returns page with a hero image, returns policy, terms and conditions checkbox, and marketing assets
• Customize theme styles like a brand logo, favicon, header, and footer to align your return page with your brand style
• Customize content for the order lookup page, like card title, order number prompt, email prompt, and button text
• Display the returns page in multiple languages and customize content for each language
• Add the returns page, using custom domain or default URL, to your website

• Track and manage all returns and RMA requests in one place to save processing time.
• Automatically generate an RMA once the returns request is submitted.
• Sync and track your return orders on the AfterShip shipment visibility dashboard
• View each RMA's detailed timeline of events to resolve return requests faster
• Add tags and images of how an item is received to process returns faster
• Set up a minimum inventory level for exchange items to make inventory management more efficient

Manage Carriers and Warehouse Locations

• Set up country or state-specific warehouse locations to get returned packages faster
• Connect with Postmen carrier accounts and configure shipping services to reduce shipping costs
• Mention automated package size dimensions on the return label for smooth returns and location drop-offs
• Automatically generate a packing slip when generating a return label

Returns Automation Rules

Optimize your returns process by automatically updating the return status of orders based on certain rules.

• Update return status to "shipment received" when the return shipment gets delivered
• Automatically refund when the return shipment is marked "In transit", "Mark as received", or "Delivered"
• Automatically create an exchange order for returns with the "replace with the same item" resolution

Improve Customer Satisfaction with Prepaid Shipping Labels

Automatically generate or manually upload prepaid labels to provide a seamless returns experience. Customers will receive an email with shipping instructions. Simply print the label out and stick them to the box. Auto-generate returns labels by connecting your Postmen shipper account to expedite your return process.

Auto-calculate the maximum refundable amount. Refund to original payment can be operated with just a few clicks.

Cut Returns Costs with Advanced Automation Rules

Set up eligibility rules to prevent customers from returning an old order or product in certain categories. Automatically select a returns method and set shipping rates based on the region and reason for returns (e.g., damaged, defective, or wrong item).

Improve your Return Performance

Gain weekly insights and quarterly account reviews to improve your returns process and find out product issues to optimize product listings.

Integrate with 18+ Couriers

Instantly integrate with 12 carriers like UPS, USPS via Endicia, DHL, Australia Post, Seko Logistics (Omni Parcel), Star Track, Canada Post, and Correos Spain to provide customers easy-to-print labels.