About the app
About the App
Confer With is a live video shopping platform that with a click of a button connects your retail staff to website shoppers to give real-time advice just as they would in-store. Customers are guided across your product images, descriptions and videos in an immersive experience that connects directly to the checkout pages of your Big Commerce store.
What is Confer With?
Transform your e-commerce performance with Confer With, the industry standard for live 1-2-1 video shopping. We believe Live commerce is more than 2-way video, and with our solution you will achieve video call conversion rates beyond 29%, whilst reducing abandoned baskets by 32% and returns by 37%.
Confer With for Big Commerce
Confer With is a fully configurable widget that sits on the bottom right or left-hand side of your website, allowing on-site visitors to trigger a one way or two-way video call with you or your retail experts. Confer With connects to your product catalogue, inventory, and product assets such as images and videos. Inside the video call, you share your products with customers, adding them to a shared basket when they are ready to buy. This basket can be pushed to your Big Commerce basket to boost conversions and average order value, in turn getting amazing customer satisfaction.
Boost Sales, Revenue and Customer Satisfaction using Confer With 1 to 1 live video shopping
Confer With ensures your customers' needs are met throughout their shopping journey. It allows your team to inspire, engage and reassure customers about their purchase decisions in real-time.
This is particularly helpful when selling considered purchases (boosting conversion) and when there's an opportunity to cross sell complimentary products (boosting average order value).
- Convert: increase your direct to customer sales with live video shopping experiences.
- Average Order Value: Increase basket size with real-time video experiences and give tailored advice to your customers.
- Lifetime Value: Build an online shopping experience that's so enjoyable, customer keep coming back.
- Satisfaction: Get an empowered workforce and satisfied customers in one hit.