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About the App
Insta-Shop represents a new wave of E-Commerce that changes the way consumers buy products and services via an AI Chat Bot that enables 'conversational' commerce with:
Personalized, targeted offers
Order capture inside messenger
Conversions from social channels
With consumers increasingly unwilling to spend time searching web pages to find the products they want to buy, web stores are loosing sales, Insta-Shop engage consumers on messengers where over 65% of consumers prefer to communicate, and delivers a highly personal shopping experience.
Key features include:
DESKTOP
No-code Bot constructor, drag and drop, time sequenced event blocks
Ready Bot templates designed for your type of business
Auto-sync of Big Commerce product catalog and order cart
Captures customer data from tracking Bot clicks
CRM with marketing campaigns, targeted offers
Connects to Instagram for on products posted
CUSTOMER BOT
Cart with order summary details
Natural Language Processing for answering customer questions
Multi-language support with customer language switch
Live agent customer support
QR codes for special discounts and offers
Loyalty token rewards on wallet
Capturing new customer data
Recovers abandoned carts
Pricing
Free Trial:
15 days
Upfront Fee:
$0
Recurring Fee:
$10/mo.
Information
Last Updated:
May 26, 2022
This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
Documentation:
Installation GuideUser GuideApp Features
Capture orders inside messenger channels
Integrates, fetches product data automatically in Big Commerce
Full product details, rich visual content (image carousel, animated gifs)
Order cart sends orders to Big Commerce for processing and payment
Natural Language Processing and AI to answer questions on product and delivery information orders (e.g. inventory availability, garantees, shipping costs)
Publish Bot to multiple messenger channels (Facebook, Viber, web page)
Supports multiple languages with default language mode
Speak individually to customers, personalize interactions, convert more sales
Track and analyze customer interactions, providing real time intelligence on customer needs and interests
Segment your customers, create micro targeted groups based on product interests, order history, demographics and more
Personalize interactions and language based on customer profile and interests
Create marketing campaigns with hyper relevant offers that have high conversion rates of 10% +
Offer discounts, reward tokens and QR coupons for up-selling other products
Get more stickiness by letting customers easily view new product launches and deals
Recover abandoned carts with a cross-sell offer, special rewards
Build loyalty for more visits and baskets, acquire new customers
Create a personalized loyalty reward program with redeemable tokens
Bot gives each customer a wallet to collect and spend reward tokens
Tradable and transferrable tokens with friends and family drives new customer business
Get high level of engagements by creating surveys, games, competitions and lotteries that award tokens to participants
Offer tokens for customer referrals acquires new customers without incurring marketing costs
Deliver more efficient support, higher customer satisfaction
Designed service flows with virtual agents and people working together
Uses Natural Language Processing and AI to answers customer enquiries on refunds, returns, deliveries and more
Bot uses AI to process over 80% of enquiries, escalates to agents on exceptions
Hands-off to customer support agents to take over customer Bot interactions when escalation needed
Make human agents smarter with immediate access to information and ability to respond
Uses messenger apps for agents to view a Talk to Agent request and take over a case
Saves discussion threads and case resolution information for future follow ups
Case Studies
Insta-Shop for capturing product and service orders
More interactions, engagements more repeat visits
25,000 followers = 25,000 subscribers with personal conversations every month about your products, new launches, promos..
More orders, larger baskets, more new customers
2.5 X more views on new product offers, 15% more repeat visits, 3-8% more conversions
Sephora
Sephora Reservation Assistant bot reserves a makeover at Sephora stores, uses natural language, has an 11% higher conversion rate.
Kia Motors
Kian chat bot has generated 3x more interactions, talks to 115,000 users per week, has a 21% conversion rate.
Wingstop take-out
Wingstop menu, take-out ordering, live agent, home deliveries 15% more orders on promo offers, 44% more coupon redemptions
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