About the App

Insta-Shop represents a new wave of E-Commerce that changes the way consumers buy products and services via an AI Chat Bot that enables 'conversational' commerce with:

  • Personalized, targeted offers

  • Order capture inside messenger

  • Conversions from social channels

With consumers increasingly unwilling to spend time searching web pages to find the products they want to buy, web stores are loosing sales, Insta-Shop engage consumers on messengers where over 65% of consumers prefer to communicate, and delivers a highly personal shopping experience.

Key features include:

DESKTOP

  • No-code Bot constructor, drag and drop, time sequenced event blocks

  • Ready Bot templates designed for your type of business

  • Auto-sync of Big Commerce product catalog and order cart

  • Captures customer data from tracking Bot clicks

  • CRM with marketing campaigns, targeted offers

  • Connects to Instagram for on products posted

CUSTOMER BOT

  • Cart with order summary details

  • Natural Language Processing for answering customer questions

  • Multi-language support with customer language switch

  • Live agent customer support

  • QR codes for special discounts and offers

  • Loyalty token rewards on wallet

  • Capturing new customer data

  • Recovers abandoned carts

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Pricing

Free Trial:

15 days

Upfront Fee:

$0

Recurring Fee:

$10/mo.

Information

Last Updated:

May 26, 2022

This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.

Documentation:

Installation GuideUser Guide
Contact Partner

Pricing

Free Trial:

15 days

Upfront Fee:

$0

Recurring Fee:

$10/mo.

Information

Last Updated:

May 26, 2022

This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.

Documentation:

Installation GuideUser Guide
Contact Partner

App Features

Capture orders inside messenger channels

  • Integrates, fetches product data automatically in Big Commerce

  • Full product details, rich visual content (image carousel, animated gifs)

  • Order cart sends orders to Big Commerce for processing and payment

  • Natural Language Processing and AI to answer questions on product and delivery information orders (e.g. inventory availability, garantees, shipping costs)

  • Publish Bot to multiple messenger channels (Facebook, Viber, web page)

  • Supports multiple languages with default language mode

Speak individually to customers, personalize interactions, convert more sales

  • Track and analyze customer interactions, providing real time intelligence on customer needs and interests

  • Segment your customers, create micro targeted groups based on product interests, order history, demographics and more

  • Personalize interactions and language based on customer profile and interests

  • Create marketing campaigns with hyper relevant offers that have high conversion rates of 10% +

  • Offer discounts, reward tokens and QR coupons for up-selling other products

  • Get more stickiness by letting customers easily view new product launches and deals

  • Recover abandoned carts with a cross-sell offer, special rewards

Build loyalty for more visits and baskets, acquire new customers

  • Create a personalized loyalty reward program with redeemable tokens

  • Bot gives each customer a wallet to collect and spend reward tokens

  • Tradable and transferrable tokens with friends and family drives new customer business

  • Get high level of engagements by creating surveys, games, competitions and lotteries that award tokens to participants

  • Offer tokens for customer referrals acquires new customers without incurring marketing costs

Deliver more efficient support, higher customer satisfaction

  • Designed service flows with virtual agents and people working together

  • Uses Natural Language Processing and AI to answers customer enquiries on refunds, returns, deliveries and more

  • Bot uses AI to process over 80% of enquiries, escalates to agents on exceptions

  • Hands-off to customer support agents to take over customer Bot interactions when escalation needed

  • Make human agents smarter with immediate access to information and ability to respond

  • Uses messenger apps for agents to view a Talk to Agent request and take over a case

  • Saves discussion threads and case resolution information for future follow ups

Case Studies

Insta-Shop for capturing product and service orders

More interactions, engagements more repeat visits

25,000 followers = 25,000 subscribers with personal conversations every month about your products, new launches, promos..

More orders, larger baskets, more new customers

2.5 X more views on new product offers, 15% more repeat visits, 3-8% more conversions

Sephora

Sephora Reservation Assistant bot reserves a makeover at Sephora stores, uses natural language, has an 11% higher conversion rate.

Kia Motors

Kian chat bot has generated 3x more interactions, talks to 115,000 users per week, has a 21% conversion rate.

Wingstop take-out

Wingstop menu, take-out ordering, live agent, home deliveries 15% more orders on promo offers, 44% more coupon redemptions

Read their story

Customer Reviews

5.00 out of 5 stars with 1 reviews

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