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And this is what we call The Gooten Way.
Our Guiding Principles
1. We take our partnership with you seriously
We recognize your drive to scale successfully, whether you're a known brand operating thousands of stores or an emerging high-growth business set for expansion, we have you covered! Our interests are aligned with yours; and we grow when you grow. We walk side by side with you as partners, through the ups and downs, recognizing your needs so we can provide you with the tailored solutions you're looking for. We're invested in your success and reward you for your growth through our Very Important Merchant (VIM) loyalty program. The possibilities are infinite!
2. We don't end with fulfillment; it's where we begin
Order manufacturing and fulfillment are a given. We preach 'The Gooten Standard' to represent our operational excellence, which has been designed with your success in mind. From dedicated solution consultants, a partner success team, to customer service SLAs, we focus on what really matters in your day-today to help your business shine. We help you source the right products at the right price without ever compromising on quality. As a result, your consumers are happy and your business economics work.
3. Best-in-class all the way
No lip service here. In 2020 alone, we processed 2 million orders and boast a 98% error-free rate. We hand-select all of our manufacturing partners that service more than 70 global locations across the US, Canada, AUS, EU, and the UK. What's more, our proprietary order management and smart supply chain network always ensures orders are being efficiently routed to production facilities that are closest to your consumers, allowing localized production, lower shipping costs, and faster delivery.
Gooten is the only Print on Demand platform that caters to the scale and unique needs of enterprise businesses. Our Order Management system centralizes orders from multiple stores and platforms and offers a simplified, automated workflow for personalized products. With over 130+ products in our catalog, it's never been easier to add new items to your product line. We offer everything in popular staples like t-shirts, mugs, and canvas wraps to more niche products like baby crib sheets, yoga mats, and puzzles.
With a network of 30+ manufacturers across 70+ global locations, you can sell and ship products wherever your customers are, on time, and at a good price. With Gooten, you will always get transparent production and shipping timelines, quality control, inventory management, financial support and customer service.
Gain access to tailored solutions and dedicated resources with our Solution Consultants. They have the industry expertise to deliver a curated Print on Demand solution that works best for you and your business.
With 20+ customer support agents across multiple time zones and quick response times, Gooten has the infrastructure to manage and escalate any issues. What's more, our White Label Customer Support program can take care of your customers on your behalf.
Gooten is committed to providing your business with great service, which is why we launched VIM, the first-ever loyalty program of its kind in the PoD industry. From exclusive content, expedited support, early access to products, and much more, you can reach new heights with your eCommerce business with VIM.
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