Gorgias is the best help desk and live chat for online stores. Already used daily by +30,000 support agents, It helps you to centralize all support requests from all channels in one place, answer faster and turn support into a profit center.
Gorgias' integration with BigCommerce lets you connect your store to the helpdesk in seconds, get the full customer picture right on your support tickets, and add a live chat to your site.
Manage conversations from email, live chat, phone, and social in one helpdesk
See the full customer conversation history across different channels in one view
Centralize support requests from multiple stores
See customer details and orders right next to the ticket
Respond in one click using pre-made templates (macros)
Insert BigCommerce variables to personalize answers in one click
Respond instantly with live chat
Set up automated responses to common questions like "where's my order?"
Detect intent and sentiment on each support ticket to manage and prioritize issues
Trigger live chat conversations to engage online shoppers at the right time, at the right place (product pages, checkout)
Easily access customer data and purchase history to turn support agents into a sales advisors
Connect Facebook and Instagram to answer comments and engage your community
Follow your team's productivity through support KPIs: First response time, resolution time, one-touch tickets
Measure how support impacts revenue: converted tickets, ticket conversion rate, Amount of sales from support, etc.
Centralize all your customer communication. Connect your social media accounts, support email addresses, phone numbers, and answer to all tickets without leaving your helpdesk.
Social media posts and ads
Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.
Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically
Create rules to handle common questions like "Where is my order?" By combining rules and macros, our customers automate up to 40% of support activity with highly-personalized answers.
Intent and sentiment detection
Gorgias uses machine learning to detect Customer Intents (what they're asking) like shipping updates, refund polices, and exchange requests. You can then set up automatic replies or route the tickets with tags.
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