Gorgias is the best help desk and live chat for online stores. Already used daily by +30,000 support agents, It helps you to centralize all support requests from all channels in one place, answer faster and turn support into a profit center.
Gorgias' integration with BigCommerce lets you connect your store to the helpdesk in seconds, get the full customer picture right on your support tickets, and add a live chat to your site.
Centralize all your customer communication. Connect your social media accounts, support email addresses, phone numbers, and answer to all tickets without leaving your helpdesk.
Never miss an opportunity to sell on social media again. Integrate your Facebook, Messenger, and Instagram accounts to respond to comments from posts and ads in one place.
Create template answers to respond faster to the most common and repetitive questions. Write a message once with custom data variables and save it as a macro to reuse it automatically
Create rules to handle common questions like "Where is my order?" By combining rules and macros, our customers automate up to 40% of support activity with highly-personalized answers.
Gorgias uses machine learning to detect Customer Intents (what they're asking) like shipping updates, refund polices, and exchange requests. You can then set up automatic replies or route the tickets with tags.
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