Happy Returns by PayPal

Customize return reasons and refund methods and apply policy rules automatically.

• Easily swap out your mobile and desktop background images in the merchant dashboard.
• Choose a favicon and button color that reflects your brand identity.
• Customize welcome, item list, and confirmation messages, default login method, and much more.
• Set custom return reasons by product category

Control how and when shoppers can return items.

• Set custom return windows for specific items, promotions, holidays, or final sale
• Decide which return methods are right for your store and set distinct processing fees for each
• Leverage Returnless Refunds to refund shoppers without shipping the items back

Reduce refunds and increase exchanges.

• One-Click Exchanges automatically promote an exchange suggestion based on return reason and inventory level
• Offer variant exchanges for attributes like color, size, waist, inseam, and more.

Standardize your international returns experience to benefit both shoppers and your customer service team.

• Shopper experience is available in English (Australian, American, British), Dutch, French (Canada, France), German, Italian, and Spanish
• Allow shoppers to select their preferred carrier based on their location or let our software optimize automatically
• Set unique processing fees for each zone you sell in
• Route returns to multiple destinations with multiple carriers, across the globe

Delight shoppers with hassle-free in-person returns and immediately-initiated refunds that have earned us a 93 NPS score from hundreds of thousands of happy customers.

• In-person drop-off at thousands of Return Bar locations across the U.S. Service only available to U.S. consumers.
• Box-free, label-free returns
• Aggregated shipping from Return Bars help save merchants up to 40%