The Knowledge Base system is tightly integrated with the Chat, Ticket and Callback System to provide quick and easy responses/answers to your customers. These answers can be published as FAQ articles on a support page- that can be fully customizable to match your websites design. Your agents and customers will both be able to access for reference. A team with access to a Knowledge Base can share best practices, create new resources as needed and delight in customers by answering challenging questions without delay. Creating articles is quick & simple. Knowledge Base system articles may also be used in our "Answer Bot" feature to supply articles in chat automatically.