Improve sales and customer loyalty by making your sales and support teams available to your store visitors via Live chat, Text (SMS), Facebook messenger, Support Ticket or publish searchable self-help portal (knowledge base)
LiveHelpNow is a suite of tightly integrated online customer service tools for businesses both large and small that transforms online sales and customer service to be absolutely exceptional.
Secure orders directly from chat or email with PCI and HIPAA compliant integrated into the suite forms. Track and improve CSAT scores for your team with customer surveys in real time.
Short on staff? No problem, use Live Help Bot to field majority of customer requests without involving live agents.
Support customers speaking any language with automatic translation.
Automatically tag each customer service inquiry to gain visibility into product trends and company direction.
Track conversions influenced by your customer service agents in real time.
Please attend live demo of LiveHelpNow here http://www.livehelpnow.net/webinar or call us at 877-548-3001
Support customers who like to chat on your website or text on their phone!
Getting a lot of emails? No problem! All emails are converted into easy to navigate support tickets, assigned and escalated per your workflow. No more email clutter!
The Knowledge Base system is tightly integrated with the Chat, Ticket and Callback System to provide quick and easy responses/answers to your customers. These answers can be published as FAQ articles on a support page- that can be fully customizable to match your websites design. Your agents and customers will both be able to access for reference. A team with access to a Knowledge Base can share best practices, create new resources as needed and delight in customers by answering challenging questions without delay. Creating articles is quick & simple. Knowledge Base system articles may also be used in our "Answer Bot" feature to supply articles in chat automatically.
Respond to Facebook and Twitter messages from the same platform where you respond to live chat, SMS and email inquiries...LiveHelpNow
Live Help Bot is designed to handle simple task of answering frequently asked questions, collecting information from customers in the right and simple way, route them to the correct team based on the information collected or even resolve issues without involving customer service agents!
LiveHelpNow is a suite of tightly integrated online customer service tools for businesses both large and small that transforms online sales and customer service to be absolutely exceptional.
LiveHelpNow features a Live Chat System, Email-Ticketing Management, Call Management and a Knowledge Base
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