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NEKOM Omnichannel ERP

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Pricing

  • Upfront Fee: $1900.00
  • Recurring Fee: $990.00/mo.

About the app

NEKOM...

...does not aim to be the best warehouse manager or shopping cart system, there are others who can do it better.

...is the best engine to bring them together into a successful business in the shortest time.

...focuses on real-time integration of different systems, controlling key retail processes and automating back-end work so the retailer can focus on selling.

  • 1 platform for all sales channels
  • Up to 40% cost savings
  • Live in 40 days

App Features

CRM System
  • Algorithm-based allocation of customer enquiries to categories
  • Algorithm-based allocation of customer enquiries to articles
  • Automatic reply to customer enquiries
  • Management of customer enquiries by telephone
  • Automatic creation of a conversation thread per ticket
  • Automatic merging of enquiries from the same email address into one ticket
  • Reminder function for tickets
  • Administration of multilevel agent structures
  • Management of FAQs per enquiry for better control of the call centre agent
  • Automatic creation of a re-order proposal for B2B and B2C customers
Order Management
  • Management of different order and credit note types
  • Management of different order statuses
  • Allocation of discounts in the order creation process
  • Management of different order channels
  • Selection of different payment methods
  • Automatic calculation of shipping costs
  • Fast order entry for telephone sales
  • Real time cost calculation per order
  • Management of several currencies in one client
  • Delivery threshold management
  • Automatic recognition of B2B and B2C orders
  • Automatic assignment of the correct tax rates
Warehouse
  • Configurable invoice creation process per country and order type
  • Automatic creation of picking documents
  • Manage multiple warehouse locations
  • Management of drop shipment suppliers
  • Portal for drop shipment suppliers
  • Execution of a shipping process incl. printing of shipping labels of integrated partners (DHL, DHL Express etc.)
  • Automatic, process-controlled messages to third-party systems (such as PSP, logistics) in the course of invoicing
  • Automatic processing of shipping and returns confirmations from the logistics department
  • Processing of returns and automatic creation of credit notes for the customer
  • Automatic booking of issues and receipts in the warehouse due to orders or returns

Customer Reviews

No reviews yet

There are no reviews.

Pricing

  • Upfront Fee: $1900.00
  • Recurring Fee: $990.00/mo.

Information

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