- Featured
B2B Edition
Advanced B2B features for enterprise plans.Catalyst
NewCreate stunning, high-performing storefronts that captivate and convert.Feedonomics
Omnichannel feed and data transformation.Multi-Storefront
Manage multiple unique stores from one account.International
Grow your brand across the globe.
- Launch Services
Overview
Chart your path to success with specialized services.Implementation Project Management
Experts to ensure you launch on time and under budget.Solution Architecture
Seasoned advisors to help you best design your store.Data Migration & Optimization
Expertise on a clean and clear path to migrating your data.Enterprise Launch Package
Personal training on how to set up and launch your BigCommerce Store.
Professional Services Blog Series
Get to know our teams and how they support your success in this Q&A series.
The Global B2B Buyer Behavior Report
This in-depth report provides actionable strategies to help you sell more online.
About the App
WeSupply is your one-stop post-purchase CX automation platform, built for retail. Our solution enables retailers to reduce their customer support tickets with pre-purchase delivery prediction, automated shipping tracking, proactive notifications, and self-service returns.
With over 1000+ carrier integrations, we are committed to connecting you with the best last-mile couriers, freight services, and white-glove delivery providers.
You'll be able to increase your team's workload capacity by 20% by enabling customers to initiate returns, mitigate return shipping anxiety with proactive notifications, and cut down the number of support tickets.
You can increase profitability by up to 95% by promoting a culture of self-service, easily transforming product returns into profitable exchanges, and boosting sales with online store credit.
You'll be also able to gather all data into one platform to save up to 15 hours per week on support tickets and build a foundation that allows true data-driven decision-making.
Our platform in numbers: 23% reduction in customer service costs, 66% open rate for email notifications, 21% CTR for email notifications, and 32% increase in customer satisfaction.
Pricing
Upfront Fee:
$0
Recurring Fee:
$0/mo.
Information
Last Updated:
April 3, 2025
This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
Documentation:
Installation GuideUser GuideResources:
Terms of ServicePrivacy PolicyApp Features
Order Tracking Management
Bring all of your order tracking data under one roof and save hours of unproductive work, emailing customers back and forth.
Delivery Notifications
Gain the trust of your customers & reduce "Where Is My Order?" by proactively notifying them through SMS and email notifications.
Estimated Delivery Dates
Set the appropriate expectations from the start with estimated delivery dates to reduce cart abandonment and boost sales.
Self Service Returns
Increase your team's workload capacity by 20% by enabling customers to initiate returns & mitigate return shipping anxiety.
Post-Purchase Analytics
Gather all data into one platform so that customer care reps don't have to switch between apps, and save precious billable hours.
Case Studies
J.McLaughlin: Managing Split Shipments While Delivering a Seamless Customer Experience
Removing post-purchase order tracking & returns ambiguity with WeSupply Order Tracking and Split Shipment Management.
London Drugs: Managing Customer Experiences in an Omnichannel World
Creating seamless pickup and curbside experiences while helping customers stay updated with proactive delivery notifications.
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