Delight customers with the flexibility of instant or standard refunds and exchanges. Instant options are funded by Refundid upfront so your cash flow is never at risk, while standard workflows let you process returns after inspection if that better suits your business.

Encourage repeat purchases by letting customers choose store credit instead of a refund. Keep sales in your store while giving shoppers more choice.

Understanding your customers is the key to success. The Refundid BigCommerce app offers highly customised data analytic options for your store to understand your customer and their return patterns. Customised data collection on return reasons, daily returns and types of products returned can be visualised in the user friendly Refundid data analytics page.

The Refundid BigCommerce portal allows merchants to accept, decline and view pending and archived returns externally processed by Refundid.

The Refundid app has functionality to automatically re-stock items that have been returned. This time saving feature means upon accepting a returned item, the restocking button will automatically update your inventory to account for the re-entering of the returned items.