About the App
smartQ is a ticket management app that can be used to manage store orders. smartQ integration with BigCommerce allows you to use smartQ as a central place for all your orders. Orders created in BigCommerce will appear in smartQ. Moving orders through the smartQ columns (statuses) will change the order status in BC. You can add notes to your orders, upload files, track logs, etc. You can add your own custom fields to your orders in smartQ.You can also create orders manually, for customers placing orders outside BigCommerce.
Pricing
Upfront Fee:
$0
Recurring Fee:
$0/mo.
Information
Last Updated:
June 2, 2023
This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
Documentation:
Installation GuideUser GuidePricing
Upfront Fee:
$0
Recurring Fee:
$0/mo.
Information
Last Updated:
June 2, 2023
This app may not be fully compatible with multi-storefront. Please get in touch with the technical partner for further details.
Documentation:
Installation GuideUser GuideApp Features
Easy whiteboard style order management system
drag-and-drop order management
custom order fields
custom order colors
custom color tags and tags filter
quick search-filter by any field (even custom)
order image cover
and more...
Orders List View
Alternative table-view of the orders:
unified Notes & Files area across all orders
quick search_-_filter by any field (even custom)
sort by any column
access archived orders
hide/show columns (including custom fields)
Order View
order details (with custom fields support)
notes and files area
threaded discussions
integration with Google Drive, Dropbox, OneDrive, Box, etc.
email notifications (with email reply capturing)
private notes
order update logs
order tasks list
and more...
Workflow designer
Customize your order flow:
add, remove, reorder the stage-columns
set optional limits of orders per stage (status)
Team Roles
Customize access rights to each project:
edit roles and add custom ones
assign people to different roles
define the level of access for each role
define default rules for people not assigned to any roles
Case Studies
Bargains and Buyouts furniture store
Bargains and Buyouts is a furniture store with two locations in the Cincinnati area. CityBeat included it in its "Best of Cincinnati 2018" list.
Our team started to use smartQ to manage our Special Orders. It replaced our whiteboard and allowed us to coordinate our two store locations more efficiently.
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