Customer order history

Customer search/Order lookup

Refunds Processing

Advanced Macros

Rapid Follow-up

Zendesk Connector by agnoStack

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Zendesk Connector by agnoStack Integrations

Feedonomics is an industry-leading product and data feed management solution that helps ensure a superior shopping experience for your customers, resulting in unprecedented lifts in metrics like Return on Ad Spend (RoAS) across hundreds of search, advertising, social, marketplace, storefronts, and POS channels. Through state-of-the-art automation technology, integrations with 300+ channels, 24/7 global support, and more, Feedonomics sets the standard for full-service feed management. Our team of experts manages everything from integration setup to ongoing feed maintenance for the agencies, brands, and retailers we work with — allowing merchants to expand their ecommerce business more efficiently. Feedonomics has integrations with hundreds of ecommerce channels, and close partnerships with industry leaders like Amazon, TikTok, Google, Meta, eBay, Walmart, and Target. 30% of the top 1000 internet retailers trust Feedonomics to optimize their product catalog and expand their market reach. We have been awarded the #1 rank on G2 for customer satisfaction and market presence in the Multichannel Retail Software category. Our clients can: Import source data from anywhere with fast set-up Improve search rankings and conversion rates, with lower operational costs Optimize product data for increased Return on Ad Spend (RoAS) from search, ads, and social, and find more customers on marketplaces Manage orders, inventory, and listings seamlessly across diverse locations Feedonomics for Advertising Feedonomics for Advertising is a fully managed solution that streamlines feed optimization, product listing, and data synchronization for hundreds of paid search, social media, and affiliate channels. Feedonomics for Marketplaces Feedonomics streamlines product listing, catalog optimization, and order and inventory management for 300+ global channels. Our full-service solution includes dedicated support from a team of feed specialists who handle everything from integration setup to ongoing feed maintenance, giving you the flexibility to quickly and efficiently expand your business. Additional and custom solutions Please inquire to see how Feedonomics can help your business with multi-merchant onboarding, data aggregation, omnichannel syndication, and more. We provide custom solutions for leaders in specialized industries like automotive, employment, travel, and hospitality.

Feedonomics combines best-in-class technology and service to list your products everywhere people shop online.

Elite

Feedonomics

All-in-one solution for managing your shipping experience at checkout. ShipperHQ is a proven, reliable, and ready-to-scale solution with over 15 years of experience helping thousands of brands worldwide optimize the customer experience at checkout and generate more revenue for their business. We provide you with the granularity and customized shipping logic required to tailor your shipping to fit your unique requirements, and enterprise level scalability so you can grow your shipping strategy with your business. With ShipperHQ, you're in the driver's seat of the customer checkout experience. We give you unmatched control over the shipping rates and options you show customers at checkout, so you can create a personalized shopping experience that increases conversions, grows margins, and drives profit. Charge the right price for shipping and display accurate delivery dates, no matter what's in the cart or where it's going. Use powerful shipping rules to control every detail of how, when, and where specific items or groups of items will ship and more. Streamline post-order fulfillment with easily accessible shipment information after a customer places an order. Unlock new markets through our extensive network of 50+ live carriers and local delivery solutions. Everything you need to turn shipping into a smart, scalable revenue stream.

Increase sales at checkout with customized rates, pickup and delivery options, transparent delivery times, and more.

ShipperHQ

PayPal lets you seamlessly accept and manage all major payment types within a single solution including PayPal, Venmo (US), and PayPal Pay Later.

Help maximize conversion with PayPal, Venmo(US), and PayPal Pay Later for a seamless checkout experience.

PayPal Checkout

Klevu is a leading provider of AI product discovery software that enables personalized search, merchandising, and product recommendations for enterprise retailers that just work. In today's ecommerce landscape, leveraging cutting-edge AI isn't an option; it's a necessity. With Klevu, retailers can achieve conversion rates comparable to Amazon, with many Klevu clients achieving up to 8% site-wide and 16% search conversion rates. AI On-Site Search Is your BigCommerce search engine showing the right results all the time? Maximize your BigCommerce conversion potential with Klevu's AI search. Become a confident mind reader at scale and understand your customer's needs before they do. Deliver precisely what your customers are searching for and increase your search-led conversions by up to 52%. AI Category Merchandising Are you optimizing your BigCommerce merchandising strategies to maximize conversion rate? Get super-speed agility with Klevu AI to manage your BigCommerce category pages more efficiently than ever. Take manual control or activate AI optimization, confirm your winning strategy through A/B testing, and increase your click-through rates by up to 2x. AI Product Recommendations How do your BigCommerce product recommendations impact your conversions? Measure the impact of your recommendation strategies to create BigCommerce shopping experiences that convert. Make shoppers fall in love with your AI-empowered product recommendations and drive your revenue growth by up to 6%. Segmentation & Personalization Klevu has a deep integration with Klaviyo which uses Klaviyo Segments to personalize product recommendation banners on your website. It also sends shopper-specific search data to Klaviyo you can use in emails, SMS, and building segments by intent topic. Multi Storefront Compatible Elevate your ecommerce strategy with Klevu's compatibility for BigCommerce Multi-Storefront. Manage multiple branded storefronts, optimize product discovery, and scale your business with BigCommerce and Klevu.Easily integrate with your BigCommerce store. Easy Integration Connect Klevu AI-powered search & product discovery platform with your BigCommerce store easily with the BigCommerce app. Or build your custom integration using our SDKs and APIs. "As ecommerce continues to grow and change at a rapid pace, it is critical that retailers leverage AI to optimize their websites, increase conversion rates and provide a superior customer experience. That's why I'm thrilled to announce Klevu's Elite tier partnership with BigCommerce," says Meghan Stabler, SVP of Marketing at BigCommerce. "BigCommerce customers that use Klevu can benefit from shared algorithms across search functionalities, listing pages, and product recommendations, whilst upholding ease-to-use at the same time. This enables a personalized user journey, transforming retail experiences from transactional to relational. Our technologies also both uphold MACH certification, ensuring that the technology we provide is built to be open and flexible. But it's not just about what each platform can do—it's about what we can do better together, for the benefit of our shared customers." Data Indexing Flexible data indexing through the app or API. Unlock unparalleled flexibility with Klevu indexing choices. Choose to manage and update your product data through the BigCommerce app, a product feed, or an API. Ensure accurate, up-to-date information across your sales channels.

Klevu is a leading provider of AI product discovery software that enables personalized search, merchandising, and product recommendations.

Klevu AI Search & Merchandising

BigCommerce's B2B Edition, with its multi-storefront capabilities, new buyer portal, and headless support (beta), is the ultimate B2B ecommerce solution that takes the BigCommerce Enterprise Plan to the next level. This cutting-edge edition offers advanced B2B functionality that optimizes online B2B operations for both merchants and customers, ensuring seamless and streamlined transactions. B2B Edition is the ideal solution for businesses seeking to elevate their online customer experience, with a comprehensive suite of essential B2B features that enhance the self-service experience for both customers and store owners, such as corporate account management, sales rep masquerade, quoting, shared shopping lists, customer account order history, payment method visibility control, buy again, quick order pad, invoice portal, and company address book management. In addition, the wholesale customer approval process and trade professional application help to ensure that B2B operations run smoothly. With core capabilities that make it easy to manage front-end and back-end B2B processes, the B2B Edition can be customized to fit the needs of any growing ecommerce business. Schedule a demo consultation with the BigCommerce team and discover how the B2B Edition, with its industry-leading ecommerce technology stack, can transform your business and take your B2B operations on the BigCommerce platform to the next level.

B2B Edition provides enterprise level B2B features to extend the native B2B capabilities of BigCommerce.

B2B Edition

Please note the Affirm marketing app is for enabling promotional messaging only. Our partners see an AOV lift up to +60% when they add promotional messaging with this app. Allow your customers to clearly see payment options before they head to checkout. Increase sales up to 2x When customers know their payment options, they're more likely to buy. Get their attention and increase conversion with Affirm's promotional messaging. Our partners see an average order value lift up to +60% when they promote Affirm and increase sales up to 2x. About Affirm Affirm supports the broadest range of cart sizes, from $50-$30,000, and drives high AOVs to provide you with the quality, scale, and range of customers you need to grow your business. Join over 250k+ retailers and start offering Affirm today. How to enable Haven't enabled Affirm yet? It's easy! Start here: Log into your BigCommerce dashboard (or create a new BigCommerce account): info.affirm.com/bigcommerce/app/sign-up Add Affirm as a payment method Return to this page to add the Marketing App using steps below. Already enabled Affirm? Click "Get this App" and log into your dashboard Click "Install" from Apps > Marketplace Follow the prompts to quickly install and customize your messaging using the promotional messaging tab

Offer quick, simple, and transparent financing that allows shoppers to pay over time for their purchases.

Affirm Marketing

By connecting your online store to Mailchimp, you will have access to powerful sales-driving marketing features allowing you to better engage and build relationships with your customers. Driving an increase in customer loyalty & repeat purchases will lead to more sales for your business. And guess what, it's completely free!

Increase Your Revenue Potential by Connecting Your Store to Mailchimp

Preferred

Mailchimp

Sell more with trust 92% of consumers have concerns when shopping at unfamiliar websites. Address the concerns that cost you sales and increase conversions at every stage of the buyer's journey with TrustedSite Certification. How it works TrustedSite offers a suite of certifications that help to alleviate the most common concerns that people have when they shop online. Earn these certifications to display TrustedSite trustmarks throughout your site and show visitors that they can trust your business. Once you've installed the TrustedSite app, we'll check your site for security issues and verify key contact information so we know your site is secure and your business is legitimate. Once you've passed our security scan and verified your contact information, you'll earn your first two certifications: Certified Secure and Verified Business. With the TrustedSite free plan, you can then begin displaying the TrustedSite floating trustmark for up to 500 visits per month at no charge. When your visitors click on the trustmark, we'll show them an on-site modal (available in 31 different languages). The modal displays a list of the certifications that you've earned and explains how you earned them—helping your visitors to continue shopping with confidence. Get Certification Pro Upgrade to increase your visit limit and get access to even more trust-building features.

Trust badges to increase sales. Formerly McAfee SECURE.

Verified

TrustedSite Certification

Maximize the Potential of Affiliate Marketing Everything you need to launch, manage and grow your affiliate, ambassador and influencer marketing programs - in one platform. Join over 1,500 trusted health & wellness, lifestyle, and SaaS brands who rely on LeadDyno to help manage their affiliate programs. In 2023, these customers generated over $188M in affiliate-driven revenue. Why LeadDyno? Seamlessly automate your affiliate program tasks - from code generation to commission tracking & affiliate payouts. Enjoy direct integrations with the world leading ecommerce, payment, and CRM platforms that businesses like yours rely on. Customize the platform to meet your expanding business and affiliate needs. LeadDyno is designed to scale as your program grows. 30-day risk-free trial.

Everything you need to launch, manage and grow your affiliate, ambassador and influencer marketing programs - in one platform.

LeadDyno

Spresso Price Optimization is a plug and play solution to provide dynamic pricing functionality to every item in your catalog. Using our proprietary AI, we can fine tune pricing on a per-SKU basis to maximize gross margin OR conversion rates based on your priorities.

A data-driven, AI approach to pricing strategy, utilizing real-time insights and advanced analytics to test and optimize pricing.

Spresso.AI

Like so many of you, we can't help but reel from the tragedy unfolding in Ukraine. The conflict touches home especially close as we have friends and colleagues we work with daily in Ukraine. A democratic nation attacked without provocation. The people of Ukraine are fighting with their lives for their nation, and democracy. While it can be difficult to know what to do, it's the culmination of all of our efforts to help spread awareness, and donations small and large to ensure a safe return to life without war for the people of Ukraine.

Show solidarity with Ukraine by spreading continued awareness and encouraging continued donations to vetted charities.

Stand With Ukraine

Effortlessly move your e-commerce data to BigCommerce our Data Migration Services: Shopify app. With a few clicks, you can transfer all your products, customers, and orders to your new BC store. If you would like to learn more about our managed Data Migration Services for larger stores and/or custom platforms, please contact our Sales department at 1-888-248-9325.

The Data Migration App will transfer your product, orders, and customers from an existing Shopify store to your new BigCommerce store.

Data Migration Services: Shopify

Happy Customers. Instant Revenue. With Extend, you can give your customers peace of mind while opening up a new revenue stream and offsetting costs associated with issue resolution. Extend enables merchants to sell product and shipping protection plans risk-free. Our technology matches your eligible products to customized plans, so you can be sure your customers get the best protection – from when their product leaves your warehouse through enjoyment! Extend turns a negative experience (like a damaged product or lost package) into a positive by putting your customers first. We handle the entire claims process so your customers get a white-glove experience. They can access our team 24/7 online or via phone support. Extend covers all kinds of products including electronics, appliances large and small, sports and fitness equipment, auto parts, furniture, jewelry and watches, musical instruments, and much more. We partner with merchants over $1M GMV to create a warranty program for their business. Follow the steps below to get started: Note: If you do not already have a relationship with Extend, please contact sales@extend.com. We'll also reach out to you directly after you install our app. Install the Extend App from the BigCommerce App Store. This establishes a secure connection with our platform and allows protection plans to be synced from our system to your BigCommerce product catalog. The Extend Merchant Success Team will confirm that protection plans are mapped to the products in your BigCommerce store. Unlock a new revenue stream for your business and drive higher customer retention and satisfaction!

Boost revenue and customer loyalty by offering product protection

Extend Product Protection

Signifyd solves the challenges that growing ecommerce businesses persistently face: billions of dollars lost in chargebacks, customer dissatisfaction from mistaken declines, and operational costs due to tedious, manual transaction investigation. Signifyd's guaranteed fraud protection is supported by a full-service cloud platform that automates fraud prevention through real-time machine learning, allowing businesses to increase sales and open new markets while reducing risk. When a customer places an order with your BigCommerce store, Signifyd automatically reviews the order and tells you whether to ship it or not. We back our decisions with a 100% financial guarantee against fraudulent chargebacks so you can focus on growing your business with zero fraud liability. We offer a 14-day free trial. Standard pricing: $1,500/month. All approved orders charged at .8% of the total order amount. Contact us to learn more about our custom Enterprise plans. EMEA or LATAM retailers, please contact us for custom pricing. Signifyd's guaranteed fraud protection covers merchants against chargebacks associated with fraud or unauthorized charges. For more information on our chargeback coverage and criteria, check out the reimbursement policy on our site. Benefits Zero fraud liability When we approve an order, we stake our name on it. Every Signifyd transaction is guaranteed to contribute to your bottom line, so you can maximize your revenue without the risk. If you receive a fraudulent chargeback, we pay you back within 48 hours including chargeback fees & shipping. Ship more With Signifyd's industry leading approval rates, accept more domestic and international orders that you would normally decline. Automate your back office Skip the research and the wait for a customer call-back. We'll also automate your back office so that orders are fulfilled automatically. Every decision comes with a beautiful report that includes a score and a detailed explanation. Integrate in minutes Signifyd sets up in minutes. Simply install the app, configure your settings and you'll instantly see orders coming in with full data enrichment.

Signifyd enables merchants to provide friction-free buying experiences by shifting fraud liability away from merchants.

Signifyd

Increase revenue while blocking fraud NoFraud fraud prevention for BigCommerce maximizes revenue using a powerful combination of machine learning and human expertise. Accept more good orders and eliminate false declines, while preventing fraud and chargebacks. How NoFraud Fraud Protection for BigCommerce Works NoFraud's Al-powered decision engine analyzes thousands of data points to deliver an immediate pass or fail decision for 99.5% of all transactions. We automatically escalate the remaining 5% for review by our team of expert fraud analysts to make sure we're not blocking revenue by stopping good orders, while protecting you from fraud. That means dramatically fewer chargebacks for you. When they occur, we offer a chargeback guarantee for orders NoFraud passes and even have options for chargeback management and representment. Install NoFraud today, and: Integrate with BigCommerce in minutes Detect and block more fraudulent transactions Increase revenue by approving more legitimate high-risk orders Screen phone orders for fraud Reduce chargebacks Eliminate manual review for your team Get subscription fraud protection Enjoy 24/7 support from our global team of expert fraud analysts Start a free 14-day trial Get Pricing nofraud.com/pricing/ nofraud.com/platform/subscription-fraud/ Learn More Visit us online at www.nofraud.com to learn more, start a trial, and book a demo today. Watch Video 

Never pay a fraud chargeback again: 100% fraud coverage with the highest acceptance rate at the lowest cost.

NoFraud

Attentive is a best-in-class text message marketing provider, certified by BigCommerce and trusted by 8,000+ industry-leading brands. Turn SMS marketing into a top 3 revenue channel in 3 to 6 months, and drive 20.5% of your total online revenue through text. Use Attentive to rapidly grow subscriber lists, engage with customers, and drive revenue. With support from our dedicated client strategy team, Attentive will help you build your mobile strategy with expert advice and guidance every step of the way.

Attentive is an industry leading text message marketing platform for brands, turning SMS into a top 3 revenue channel in less than 6 months.

Attentive SMS Marketing

Create the best Progressive Web App experience for your BigCommerce store with Deity's highly engaging PWA frontend builder. It gives you top performance with all the benefits of PWA included like add-to-homescreen, offline mode, push notifications, full screen experience, and more. No longer worry about growing beyond BigCommerce's capabilities. Scale your business and push boundaries without having to re-platform. Benefits The direct Deity x BigCommerce integration gives you the ultimate freedom to build a webshop that's flexible, reliable, highly engaging, and future-proof. Create amazing and highly engaging (mobile-first) customer experiences and boost conversions like never before. Create multiple frontend applications to serve an even broader audience with Deity's multi storefront functionality. Build and maintain one application, a PWA, and use it for all different channels: as a responsive website ánd a native app. We can now bring your PWA to all different app stores, including the Google Play Store, Microsoft Store, ánd even the iOS App Store. massively improve user experience with push notification functionality for both Android ánd iOS. Get full control over the look and feel of your store with Deity's visual theming editor. Deity is designed for optimal developer experience: the ease, comfort, and speed for developers is one of our top priorities. Built by developers, for developers. After installing Deity PWA Storefront for BigCommerce you will enter our complete demo store. You get access to this environment where you can start theming your own storefront matching your brand. With Deity, you have the complete freedom to build the best for your business, without any limitations on integration, reliability, and flexibility. Deity is 100% Google-proof and uses the latest technologies such as ReactJS and NodeJS. Get started within 5 minutes and see what a true headless experience can do for your brand.

Deity is a blazingly fast PWA frontend for BigCommerce, used to create a highly engaging shopping experience.

Deity PWA Storefront

Analyze your business, Export your data Tired of hours or days wasted downloading, correlating, and manually building reports that are not reliable? Offload your data management & reporting to our analytics platform & dedicated engineering team that will help you build robust reports with easy exporting. Free Custom Reports Have you run into a roadblock around accessing SKU, Customer Groups, tax reporting, or just can't find that important bit of information you need to complete your analysis? PayHelm helps thousands of businesss build custom reports that angle into the data you need to save time & money analyzing your growth. The Cost of Limited Data You have a business to run which should not include building a data management tool. Access ready made reporting used by thousands of companies out-of-the-box. We know what information you need to succeed and we've built the report you need already. If you can measure it you can grow it How are you expected to grow your business if you can't analyze every aspect of it. Do you have a special free product/SKU that is hard to report on, top performing sales people that need extra reporting, or a SKU that is different than the rest. Access detailed reports that break out how your business is performing so you can make changes to how you market or manage your business. Integration & Connect your Data Connect Google Ads, Google Looker, Facebook Ads, Pinterest, PayPal, Google Analytics, Stripe, Braintree, eBay, Amazon, Walmart, Etsy, USPS, FedEx, ShipStation, Mailchimp, Klaviyo, Salesforce (SFDC), Google Drive, Omnisend, FTP, Wix, and many more. How PayHelm Works Once you install PayHelm we automatically import your history 5 years into the past. We make up to 7 data calls to the BigCommerce data system to import, correlate, and analyze your data to ensure all aspects of reporting are possible & consistently accurate. If you need a specific field or bit of data added we can do that free of charge, no worries or custom quotes from a sales rep. Pricing Free: free up to $10,000/m in sales Professional: $25/m for up to $50,000/m in sales Business: $50/m for up to $200,000/m in sales Enterprise: $75+/m for over $200,00/m in sales

Get rich analytics for customer groups, products by SKU, marketing campaigns, taxes, accounting and export your data. Know the business.

PayHelm Accounting, Reporting, & Analytics

Take control of the shipping and delivery experience with ShipStation Shipping doesn't have to be time-consuming or costly. With ShipStation, you can ship more orders in less time—with fewer clicks and greater savings. Our multi-channel platform syncs orders from all your ecommerce stores, tools, and selling channels. Our multi-carrier discounts let you print domestic and international shipping labels for less. Our workflow automation speeds up fulfillment. Whether you're running an enterprise business or just starting out, we can solve your shipping. Ship with UPS, USPS, Canada Post, Royal Mail, Australia Post, DHL Express + more Sync orders from Amazon, eBay, Etsy, Walmart, NetSuite, and anywhere you sell Shipping automation, bulk printing, and warehouse tools streamline fulfillment Instantly send tracking and shipment info to selling channels and customers Checkout shipping rates, returns options, insurance and electronic customs forms Efficient shipping is just a click away — get started with a free 60-day trial!

Save time and money on efficient shipping with the premier shipping app for BigCommerce merchants.

ShipStation

The Smart Way to Pay - Every day, Everywhere Amazon + BigCommerce Integrate Amazon Pay: BigCommerce features a native integration with Amazon Pay for merchants. Easily integrate Amazon Pay and bring the trusted, secure, and streamlined Amazon.com payment experience to your site. Enable hundreds of millions of Amazon customers to check out in just a few steps, and without the need to create a new account. Increase your sales: Enabling payments through Amazon's trusted service has helped increased conversion by up to 34% and average order value by up to 30%. Get proven protection: All purchases include the same fraud detection technology used by Amazon.com, and are covered by Amazon's A-to-z Guarantee. Offer fast mobile checkout: Amazon Pay lets mobile shoppers check out with just a few taps on a phone or tablet. Enable Voice Commerce: Offer your customers leading voice commerce technology with Alexa Delivery Notification, improving customer service. Testimonials "Amazon Pay's partnership with BigCommerce is unbelievable. I saw the Amazon Pay logo on the BigCommerce panel. In a few clicks, I was able to place the button on my website and was able to start accepting payments through Amazon Pay almost instantaneously." - Brandon Chatham, Founder and CEO, NatoMounts Amazon Pay has had a halo effect with the customer. We're working with a reputable company that takes the storage and transmission of financial information very seriously. Offering this option has brought trust and credibility to our entire process, and it makes customers feel good about us as a company."- Mike Lowe, Vice President of Product Development & User Experience, GolfNow Getting Started 1. Log in to BigCommerce store Go to Store Setup > Payments > Online Payment Methods > Digital Wallets > Amazon Pay Scroll to Amazon Pay and click "Set Up" Click "Connect with Amazon Pay" 2. Log in to Amazon Seller Central Click "Copy your keys" Confirm that all details are correct Click "Transfer credentials to BigCommerce" 

Amazon Pay is an online payment service that makes checkout on your site fast and secure for hundreds of millions of Amazon customers

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