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Why they won

iMedia was a finalist for the Innovation Award for Agency Innovation for their work on Berlitz.

For API integration across various systems allowing for streamlined UX and back office efficiency when selling online courses.

Business stats

  • Founder: Maximilian Berlitz
  • Who submitted (and is quoted below): Brian McGovern, Partner
  • Year founded: 1878
  • Headquartered: Princeton, NJ
  • Ecommerce vertical: Education
  • Agency used: iMedia
  • Website
  • Facebook
  • Twitter
  • YouTube

Business outcomes of the innovation

  • Simplifying employee system usage from 2 to 1 via APIs
  • Time saved for brand employees sans a hit to the customer experience on the front-end

What they do

Berlitz is a seller of online courses. They use Sitecore as their main CMS and BigCommerce as their shopping cart technology to collect payment and deliver the non-physical assets.

The challenge behind the innovation

Our client, Berlitz is running its CMS on Sitecore. The cart process is handled by BigCommerce.

They needed a way to manage the online course material that they sell online in one place rather than both systems.

We solved this by creating a seamless integration that allows editors to add/edit/update sellable items directly in Sitecore, and have those pushed out to BigCommerce.

Now, the editing experience is all in 1 place for editors. On the customer’s end, the transaction is handled by BigCommerce.

Our integration also passes the styles and appropriate header and footer menus over to BigCommerce so that the checkout process has a unified user experience from landing on the homepage to checkout confirmation.

How they make it work

The various BigCommerce APIs allowed us to take advantage of all the functionality needed to push and pull items as needed.

We were also able to add items to the cart via the API so that the BigCommerce system could pick up with the cart screen and process the checkout.

All of this happens in near real-time so the customer experiences zero delays or lags.

Final word

Our client was able to go to market faster as a result of the BigCommerce APIs, not interrupt the editorial process, and not have to learn to edit content in a new system.

It allowed each system to play its role to make the brand’s editorial experience easier, as well as the end user experience seamless.

We were able to save time and deliver value to the client in this re-design, re-architecture.

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Table of Contents

IntroThe 19 Most Innovative Ecommerce Brands of 2017
Chapter 1 Seriously Silly Socks: Personalization + pick, pack, ship simplification.
Chapter 2 Bob Johnson’s Computer Stuff: Future-proofing on-site search
Chapter 3 Andie Swim: Fixing a broken industry purchasing funnel for good
Chapter 4 Beer Cartel: Content marketing for a 34% gain in sales
Chapter 5 Autograph Foliages: Migrating to a 40%+ in revenue
Chapter 6 Berlitz: Selling online courses to modern ecommerce shoppers
Chapter 7 dutil.: Removing gender barriers from the online shopping experience
Chapter 8 Flip Flop Shops: Multi-store pick, pack, ship and in-store pickup
Chapter 9 Freund Container: B2B empowerment through RESTful APIs
Chapter 10 Glory Cycles: High-end product-level customization for an expert customer
Chapter 11 Ironlak: Streamlining checkout complexity in a local hosting environment
Chapter 12 NaturallyCurly: Integrating data across EDI and API endpoints
Chapter 13 Neon Poodle: International expansion on steroids
Chapter 14 Pruvit Gear: Saving $1,000,000 annually + custom print-on-demand services
Chapter 15 Restaurantware: B2B & B2C in a single dashboard
Chapter 16 Rollie Nation: Building innovation into the fabric of the brand (UX included)
Chapter 17 Sam’s Furniture: Online furniture browsing + buying customers can’t resist
Chapter 18 Silver Jewelry Club: The newest flash sale site on the block
Chapter 19 Sorority Specialties: Catering to Gen Z’s ecommerce expectations