“Things were different with BigCommerce. In our first interview you all had some ideas for us, presented the platform and walked us through it."
Sam mcgee president, THE beer bat
BigCommerce knocks it out the park
“An out-of-the-box experience to launch as soon as possible was key for us. A fast, reliable platform capable of supporting both B2B and B2C commerce was what we were looking for and found in BigCommerce,” said Derrick Johnson, operations manager at The Beer Bat. “BigCommerce provided us with an easy and well documented setup experience to enable us to soft-launch in less than two months, as well as the features needed to support our future growth in any direction.”
BigCommerce outshined Magento, Salesforce Commerce Cloud, Shopify Plus, Dynamics and Opencart. And not only did the platform impress, so did the people.
“Things were different with BigCommerce. In our first interview you all had some ideas for us, presented the platform and walked us through it. BigCommerce gave us a more realistic view for a company our size, knowing that the numbers were there and we had the potential to grow into a multi-million-dollar company rather quickly,” said Sam.
The Beer Bat runs a pretty lean business. There aren’t hundreds of employees making products, fulfilling orders or answering sales calls. Less than a dozen employees make up The Beer Bat team, which provides even more reason to operate its business on a platform that makes it easy to integrate apps that help streamline, extend and scale growth.
B2B Edition provides next-level functionality to better simplify The Beer Bat’s customer ordering process and streamline operations. “By going into the portal customers can point, click, customize and ship their orders. There’s no figuring out pricing over the phone with an account executive. Customers access the portal and all the information is there. It designs their bats, which builds their pricing and gives them the shipping quote,” Sam said. “A phone call should be a celebration or it's on fire. Anything else, just goes through the portal. Today, I don't hear from anybody anymore. I just watch the portal. I can't tell you enough how scalable it is.”
Operating in countries like Japan, Mexico and South Korea brings the need for translation to the forefront. The app Weglot Translate provides The Beer Bat with multi-language functionality to translate the content of its BigCommerce website to the countries it sells in, thus increasing sales and reaching new customers.
The Beer Bat enhances its customers’ shopping experience with its use of Doogma. This app adds interactive product customization and personalization into its BigCommerce website. Before placing their orders, customers can visualize their custom artwork or logos, different colors, fonts and views of products without leaving the site.
- Customer Relationship Management (CRM)
- Solutions Architect
- Implementation Project Manager
- Customer Success Manager