Customer Data Processors

Date of Last Revision: October 1, 2018


We will only share or disclose Personal Data to Processors that we have contractually obligated to provide at least the same level of privacy protection required by the principles underlying the Privacy Shield. Furthermore, we will obligate any Processor to the specified, explicit and legitimate purposes consistent with your consent.

Sub Processor

Processing Activity

Purpose of Processing

Corp HQ

Merchant/Shopper Data

Akamai
DDoS mitigation
DDoS protection from digital threats
USA
Both
AWS (EMR, S3, ECS, Aurora, EC2)
Analytics
Provide to merchants metrics on their online service
USA
Shopper
Five9 Telephony
Customer Service telephone/email
Call center customer support software
USA
Both
Google Cloud Platform
Hosting provider
BigCommerce products are hosted in their datacenters
USA
Both
NewRelic
Performance metrics
Measuring the performance of web services
USA
Both
Rackspace
Hosting provider
BigCommerce products are hosted in their datacenters
USA
Both
Segment
Data Bus
Pipes data between systems that do not have native integrations
USA
Both
Softlayer
Hosting provider
BigCommerce products are hosted in their datacenters
USA
Both