The terms below are incorporated into, and form an integral part of, the BigCommerce Terms of Service. Unless otherwise defined herein, capitalized terms shall have the meaning ascribed them in the Terms of Service. Any breach of the terms below will be deemed a material breach of the Terms of Service.
BigCommerce fees are due in the amount and at the billing date cycle identified on the Website. If you are purchasing Services with a payment card, BigCommerce will automatically charge your payment card based on your billing date until you validly cancel the Services.
Fees are based on the Services purchased, regardless of actual usage and are non-refundable. BigCommerce does not provide refunds or credits for any partial days, months or years and does not provide refunds to customers, whether or not a customer has logged in or used the Services.
All fees are exclusive of all applicable governmental fees, charges, or taxes, including, without limitation, all sales, goods, services, value-added, harmonized, or other taxes (collectively “Taxes”). You will be responsible for the payment of all Taxes applicable to your use of the Services.
All billing invoices and payment notifications will be maintained through your BigCommerce Account control panel. The billing cycle begins on the Billing Date for all of your stores and is due on that day for each subsequent subscription period. The “Billing Date” means (i) your existing Billing Date, if you already have an existing account with one or more stores, or (ii) the day of the month on which you purchase a Services subscription, or convert from a trial subscription to a paid subscription, if you do not already have an existing account with one or more stores.
Fees for the BigCommerce Analytics Service are charged in advanced based on your store plan. If you add the BigCommerce Analytics Service, you will be billed for that Service on the monthly Billing Date, and the fees for any partial period will be billed on a prorated basis. The BigCommerce Analytics fees will be calculated based on your store plan for the preceding 30 days, which will determine the applicable pricing tier as posted on the Website.
If Service fees are not paid on the Billing Date, interest will accrue on such outstanding fees at the rate of 1.5% per month, or the maximum legal rate allowed by law, whichever is less. BigCommerce may suspend your access to the Services during any period in which payment of fees is overdue. A suspension will not terminate the Terms of Service or relieve you of any obligations or liabilities. You will reimburse BigCommerce for any costs of collection.
If Customer is materially delinquent in payments or expresses intent not to make further or timely payments, then upon BigCommerce’s written notice, all fees remaining unpaid and due for the remainder of the then-current term will become accelerated and due and payable immediately.
It is your obligation to review all billing invoices for accuracy. You have 30 days from the date of a billing invoice to notify BigCommerce, in writing, that you dispute the charges. Failure to do so within the specified time frame will constitute your agreement that (i) all charges are valid, and (ii) you waive any claims you may have had regarding such charges.
BigCommerce reserves the right to change or modify its fees, and these Fees and Billing terms, at any time, and such changes or modifications will be posted on the Website and effective immediately upon the next subscription renewal, Billing Date, upgrade, or downgrade of the Services, whichever is applicable and occurs first. BigCommerce will have no obligation to provide you with any notice thereof, other than posting to the Website. BigCommerce, however, will provide at least 30 days’ notice prior to making any pricing modifications effective.