Callexa's approach is a simple 1 click survey based on the well-established "Net Promoter® Score" (NPS). It measures the willingness of your customers to recommend your shop to their friends or colleagues. By doing so, your customer puts his credibility on the line, which evidentially results in more accurate results than a simple star rating.
Our customizable survey template is optimized for mailings and compatible with most email clients, web mail services or web browsers. Adapt it to your needs with custom text blocks, personalized salutation and your company logo. No tedious scripting, what you see is what you get. Plus you can add followup questions or tags for more detailed feedback.
Track the development of your overall scoring, based on the responses you get. Our well-arranged dashboard keeps you informed about the feedback coming in and our detailed reports help you to evaluate your service quality.
Effortless customer surveys
Let Callexa automatically survey your customers a few days after an order has been shipped. Set it up in 15 minutes and you're ready to go.
All ratings in one dashboard
View the gathered customer feedback in our convenient dashboard or let Callexa sync it back to your order entries.
Get valuable comments from your customers and useful statistics based on the well established Net Promoter Score.