Callexa's approach is a simple 1 click survey based on Net Promoter® Score (NPS). It measures the willingness of your customers to recommend your shop to their friends or colleagues. By doing so, your customer puts his credibility on the line, which evidentially results in more accurate results than a simple rating.
Our survey template is optimized for mailings and compatible with most email clients or webmail services. Adapt it to your needs with custom text blocks, personalized salutation and your company logo. No tedious scripting, what you see is what you get.
Track the development of your overall scoring, based on the responses you get. Our well-arranged dashboard keeps you informed about the feedback coming in and our detailed reports help you to evaluate your service quality.
Great way to automatically solicit customer feedback.