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About the Author
Mitch (@mitchellharper) is the co-founder and CEO of BigCommerce. Way back in 2007 he built what eventually became BigCommerce as you know it. Today he runs the company alongside Eddie and along with our 100+ team members, is passionate about helping businesses succeed with e-commerce. Mitch spends time between our Sydney and Austin offices and is giving the keynote at TechConnect 2012 in Sydney on April 19th. |
As you might know, we’ve been trialing GetSatisfaction on our community site for a few months now (I actually signed up for it when I was having breakfast in the lobby of the Renaissance Hotel in Austin the last time I was over there visiting our amazing team of Austinites) and things have been going quite well.
A cool case study on how GetSatisfaction has allowed us to scale up and support nearly 4,000 BigCommerce customers (along with ticket and phone support, of course) has also been published on the GetSatisfaction web site along with those from Zappos and Microsoft, so I think it’s fair to say they’re happy to have us on board as a customer.
A few months back we were involved in beta testing GetSatisfaction’s now-released Facebook application which brings all of the community functionality from GetSatisfaction into your Facebook fan page. Long story short it means people can interact with you on both a social and business level right from Facebook.
The beta version we tested was quite impressive and I’m happy to tell you that as of today you can now interact with our community and get support right from our BigCommerce fan page on Facebook, which is closing in on 1,000 fans (or is that 1,000 “likes” now?):
There’s been a lot of media attention around BigCommerce SocialShop as well as Facebook itself becoming the biggest platform in the world, and judging by Facebook’s monsterous growth I really feel it makes sense to “mix business with pleasure” (assuming you have the right privacy controls in place).
I’d like to hear your feedback about the new support tab on our Facebook fan page. Do you think Facebook and “work” activities should be kept separate? Do you dig it? Is it clunky? Has it made your life as a BigCommerce merchant easier?
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