This app allows you to connect your BigCommerce store with ELX Chatbot. Once installed, ELX Chatbot can get the product information from your store, and also the order status information which will allow ELX Chatbot to answer customer queries.

ELX Chatbot is an enterprise level AI Chatbot that acts as your 24/7 Sales assistant. You can get the suitable bot with Free trial based on your requirement by visiting https://elxchatbot.ai.

Once the app is installed with your BigCommerce store, you can train the bot based on YOUR products, services, FAQs, and when the customer asks a question, it will provide immediate answers. When a customer asks a question such as “Where is my order?", the ChatBot automatically brings back the status based on the order ID and email address associated with the order.

The ELX Chatbot also provides option to take over the chat by a human assistant. When a customer wants to speak with an actual human assistant, the customer service team can easily take over the chat and continue the conversation. All transcripts of the chat is sent to the customer service team with the option to view and access the transcripts from the ELX Chatbot Admin panel.