Webhook Guard — Reliable Webhook Delivery for BigCommerce

Webhook Guard helps BigCommerce merchants make sure important store events are delivered reliably to their backend systems, third-party tools, and custom integrations.

BigCommerce webhooks are typically sent once. If your endpoint is temporarily unavailable, slow to respond, or returns an error, important events such as orders, customers, products, or inventory updates may be missed. Webhook Guard solves this by acting as a reliable delivery layer between BigCommerce and your HTTPS endpoints.

With Webhook Guard, every incoming webhook event is captured, verified, monitored, and forwarded to your configured destinations with automatic retries when delivery fails.

Reliable event delivery

Webhook Guard automatically retries failed webhook deliveries using exponential backoff, with up to 11 delivery attempts over 48 hours. Temporary outages, network issues, or server errors no longer have to result in missed business-critical events.

Full delivery visibility

The Webhook Events dashboard gives you a clear history of every event received, including delivery status, destination, payload, response status, and delivery attempts. When something fails, you can quickly see what was sent, what your endpoint returned, and retry the event manually.

Multiple destinations

Forward BigCommerce webhook events to one or more HTTPS endpoints. Each destination can subscribe only to the event topics it needs, such as orders, customers, products, inventory, and more.

Secure forwarding

Webhook Guard supports custom authentication headers, such as API keys or Bearer tokens, so your receiving systems can verify requests. Forwarded requests also include Webhook Guard delivery details to help with tracking and troubleshooting.

Duplicate event visibility

Webhook Guard helps identify duplicate webhook events so your team can review repeated deliveries and design downstream systems to handle duplicates safely.

Audit logs

A built-in audit log tracks integration changes, including when destinations are created, updated, or deleted. This gives merchants and technical teams better visibility into webhook configuration changes.

Webhook Guard is ideal for merchants, developers, and agencies that rely on BigCommerce webhook events to keep external systems in sync and want better reliability, monitoring, and control over webhook delivery.