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Why Upgrading to BigCommerce’s Enterprise Plan Helps Invest in Your Future


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Your BigCommerce Pro Plan has served as a great foundation for your ecommerce success. However, as your sales grow and your customer base expands, you might need more tools and support to keep pace.

This is where the BigCommerce Enterprise Plan comes in. It's designed to provide the resources and features you need to take your business to the next level — with unparalleled support every step of the way.

Here are just a few of the advantages of switching your plan.

Streamline budgeting with predictable pricing

Unlike the Pro Plan, BigCommerce Enterprise offers a custom pricing model tailored to your specific needs. With pricing held at a flat rate for longer periods, you can confidently forecast platform expenses and streamline your budgeting. 

This transparency and control empowers you to focus on growth, scale your operations, and expand your reach without worrying.

Make the most of your investment with personalized support

BigCommerce’s Enterprise Plan includes advanced features, but beyond these powerful tools, many customers can also gain additional support from our team of experts. 

Express routing to skip the wait.

Get access to express routing, ensuring you receive prompt assistance and dedicated attention for any technical inquiries. With reduced wait times and quicker resolutions, you can spend more time running your business.

A dedicated team to amplify your success.

Collaborate with our Customer Success Team to achieve your goals. They work closely with you to provide strategic guidance and technical assistance so that you maximize your investment and reach the next level of ecommerce success. 

This is just some of what you can expect:

  • Regular consultations diving into data and insights on how your business is performing

  • Strategic Business Reviews covering a wide range of topics with actionable next steps

  • Roadmap reviews to to learn about the latest updates to the BigCommerce platform

  • Access to beta features and opportunities to provide feedback that shapes the platform

Here’s what Shane Biles, COO, B-Wear Sportswear had to say about working the team: 

“Stephanie has been great. She communicates well and does a great job keeping us in the loop on new products or updates to our tickets. We have our monthly call and she always brings us new ideas or tech that we can use, things we can test out. It’s been a great relationship.”

Scale your business with advanced features

Enterprise Plan customers also get features specifically designed for scaling your business. Whether you want to explore selling B2B or add to your tech stack — you get the tools you need.

  • Price lists: Unlock the full potential of price lists to elevate your B2B ecommerce strategy. By implementing flexible pricing models, you can cater to diverse customer needs and drive increased sales.

  • Unlimited API calls: Scale faster with unlimited API calls and dedicated API support. As you grow, you can rest assured that you can easily integrate with existing systems and future innovations.

Since moving from a BigCommerce Pro Plan to an Enterprise Plan, Buy Comfort Direct, a leading supplier of HVAC equipment and supplies, has experienced significant growth.

"One of the biggest advantages of upgrading to an Enterprise Plan has been the powerful price list feature,'' said Chris Allen, Partner at Buy Comfort Direct. "This has allowed us to easily create tiered pricing structures that cater to the specific needs of our contractor customers, ultimately increasing efficiency and modernizing our business operations."

This success has also fueled their ambitions for the future. 

"Ecommerce has been our gateway to bringing HVAC solutions to a worldwide audience," explained Allen. "Our next step is to tap into the B2B market, and with BigCommerce as our partner, we're confident in our ability to streamline processes and drive growth.”

The final word

Choosing a BigCommerce Enterprise Plan is more than just a feature upgrade — it's a strategic decision to invest in the future of your business. You gain access to cutting-edge tools, unparalleled support, and a dedicated partner in your growth journey.

Ready to take the next step? Book time on my calendar to explore how a BigCommerce Enterprise Plan can help you achieve your ecommerce goals.

Seth Lyon Photo Small

Seth Lyon is an Inside Sales Representative at BigCommerce, where he combines his love of ecommerce with his sales experience to help our customers realize their goals. He is currently head of our inbound upgrades process where he helps our customers' grow their business by ensuring they are on the platform that will not only support them today, but for as long as they are selling online. Outside of work, he loves all things music, basketball and the Texas Hill Country.