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July 3, 2017

Choice & Context in Digital Customer Service

There are some products and services that will require more after-the-sale support than others, and price alone is not always the best indicator of support levels. Much of the support for BigCommerce merchants, for example, is customized based on who the customer is.

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April 20, 2017

5 Things To Do When Starting An Online Store

The Internet is vast, and even is you think your product is unique, it's likely something similar already exists. But Jimmy Duvall, chief product officer at BigCommerce, says that offering a common product in a distinct way can help you stand out.

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